“I rarely write reviews but I think this experience is noteworthy. When I first moved to West Hills almost a year ago, some of my packages got held up at this location, and I will be the first to say the vibe, attitude, and overall customer experience were lackluster to say the least. This morning I got a notification that a package was held at this location rather than my neighborhood West Hills office, and when I tell you I was dreading going to pick it up, it’s not an over-exaggeration. Then I walked in, and it felt like I was at a completely different post office. The vibe was kind, the attitudes were friendly, and the overall experience was super helpful. I don’t know who or what turned this location around, but they definitely deserve a raise. And a special thank you to Roger for going above and beyond today. I thought this package was lost for good, but it’s clear that not all heroes wear capes!”
“OMG the 4930 Balboa Blvd, Encino, CA 91316 post office is so amazing it's much better compared to the damn Winnetka USPS office around the corner of my home were I'm still resolving an issue with a package I assume they lost and is stuck in pre shipment after mom dropped it off for me the staff is friendly and amazing and I love the place so clean and tidy if you live near by just do it go to that office drive the extra mile for great service don't get disappointed by stupid customer service the post office I mention above my review is worth it a great place”
“KAREN is just AMAZING! I went to this store for a fingerprint, how friendly, helpful and skilled she was. After I missed my appointment because of lack of knowledge and horrible customer service at the Moorpark store, I highly recommend you all don't waste your time, even if you need to drive a little more to Simi Valley for the “Fieldprint”fingerprint appointment, just do it.”
“Greatest Post Office on earth. Seriously, the entire team from Lupe to Daniel to Raul have allowed me to grow my business faster than I had ever hoped.Looking for a Post Office with actually super friendly employees and great service? Well, turns out it exists and it’s nestled nicely within Topanga.My only concern is that the team seems to be understaffed and overworked since the new Postmaster took over. The team works as hard as humanly possible, but there are still limits to what can be reasonably accomplished with only one or two employees at the front, especially as we approach the busiest time of the year for packages and mail.Thank you team!Andy”
“Dolly goes above and beyond expectations for helping her customers out with questions about packages and mail ! 100% will recommended her to anyone . She is the best with providing such kind customer service :)”
“Mailed a couple packages here for priority mail. They had the priority boxes and labels available. It wasn’t too busy when we went. Great customer service that was efficient.”
“The Encino Post Office operates with a level of consistency and efficiency that’s increasingly rare. Under the management of Alfonso, the branch is well-organized and runs smoothly even during busy hours. Wait times are generally short, and the staff appear well-trained and focused on keeping things moving without unnecessary delays.
Alfonso maintains a visible presence and seems actively involved in daily operations, which likely contributes to the overall professionalism of the team. The counters are staffed appropriately, lines are managed efficiently, and any questions are handled clearly and without confusion.
It’s evident that this location benefits from strong leadership and attention to process. Compared to other branches I’ve visited, the Encino location stands out for being clean, orderly, and consistent. It’s a reliable place to take care of postal needs without hassle.”
“US Post Office on Rinaldi is a convenient neighborhood post office for the Porter Ranch area. Located in the shopping center near Rinaldi and Tampa, it’s easy to access and parking is usually very convenient.
Since the Amazon Fresh in the plaza closed, there are now many more available parking spaces, which makes visiting even easier.
The shopping center also has a variety of restaurants nearby, including sushi, Korean food, and pizza, so it’s easy to run errands and grab a meal at the same time.”
“I stopped by this USPS office to drop of an Amazon return. I been to the plaza this USPS office is in so many times but never knew there was a USPS here. I found parking easily since this office is in a plaza with many parking spots. When I walked inside the post office, there was no one in line so I was able to walk up and hand my package since everything was paid for already. I got my receipt and left, it was a simple and easy process.”
8:30AM - 5:30PM
2551 Galena Ave, Simi Valley
Post Offices
“Keith was amazing.The post office was empty was my lucky day.......Oh don't tell everybody that. To my handicapped, mom and let her go to the front of the line.So nice, very refreshing feels like a small town, and I love it.I'm here for it”
“Great experience overall! The staff was incredibly friendly and attentive, making us feel right at home. The rooms were clean and comfy, and the amenities were top-notch. Definitely would recommend for a nice getaway!”
“I was having a hard day, panicking about everything I had to get done and Brenda helped me. She just went that extra step to make it easier for me. I felt human and cared for. Which hardly ever (if ever) happens anymore. THANK YOU BRENDA!”
“This is my second time stopping by. The first one was not good at all. Probably it is because it's almost 5pm and they're closing soon. The male postal worker must be tired and he is not happy to answer inquiries. The second time, I came Friday afternoon. There was a line but it went fast. This lady named Sandra helped me to make the transaction easy. She explained to me in detail the differences regarding the amount of each mailing options. With that, it helped me a lot to decide. I agree with a fellow Yelper - Sandra has been a great. Recommended.”
“Only 4 stars because of the long wait ( 1hr outside, about 2 inside just waiting) but know that I did not have an appointment. Staff was extremely knowledgeable, helpful AND friendly! (Though tired, they're dealing with a lot).
1. Make sure your documents are COMPLETELY filled out BEFORE coming. If not I guess do it in line outside but bring a clipboard or something to write on. They do have a LIMITED supply of paper applications and they run out so that's why they recommend coming with your own.
2. Be prepared to wait. Bring water, headphones, a portable charger for your phone, a book, playing cards, whatever. You're gonna have to kill some time. There is AC inside and god bless them a fan (and it's hot) but there's an outside area with tables should you brave the heat (some of them have umbrellas so it's not too bad). One lady brought lunch with her. Queen.
3. Be prepared to STAND too. There aren't enough chairs. Wear comfortable shoes.
4. There are NO public bathrooms.
5. There are vending machines that are cash/coin only. Not sure if it's expensive but at least those are an option.
6. There was a fruit vendor near here and that fruit looked glorious in this heat so BRING CASH and support your local vendor.
All in all, my partners appointment only took him like 5 mins lol. Other people's seem to take way longer.”
“This is the USPS location I use most of the time because it’s the closest to my house. The staff are always super friendly and ready to explain anything I need help with. They have a small parking lot that can get busy at times you might have to wait a minute or two or circle back for a spot. Inside, there are only two or three service counters, but the staff work efficiently and keep the line moving, so wait times are rarely an issue. I’ve had to send packages internationally before, and any time I had questions about the forms or process, they helped me every step of the way with a smile on their faces. It’s a completely different experience compared to the Reseda location, where everyone always looks miserable. I 100% recommend this USPS location to anyone in the Winnetka area who needs to send mail.”
“Long live the United States Postal Service! I've always had good experiences at this Post Office. The employees are helpful and knowledgeable. I've always been able to find parking in the parking lot and the overall atmosphere is clean and orderly. Thank you postal workers!”
1:30 - 5:30PM 9AM - 12:30PM
16911 San Fernando Mission Blvd, Granada Hills
Post Offices
“Prior to moving into Bella Vista, I read a number of reviews mentioning concerns with USPS service in the area, particularly around package delivery and pickup. That made me a little nervous because I run an online resale business and basically live and die by mail.
Shortly after moving in, I was in full “new apartment confusion mode” and genuinely had no idea where my mailbox was. At that point, I stopped a USPS carrier nearby for help. That was Giuseppe. He was incredibly kind, calm, and patient with my chaos. He asked for ID as expected, even though I was clearly mid-move and not fully sorted yet, and he still took the time to make sure I got everything handled properly. It turned what could’ve been a stressful moment into a very reassuring one.
Then I met my regular mail carrier, Jose — and honestly, this man is a national treasure in uniform.
Jose is extremely charismatic, always polite, and kind to absolutely everyone he passes on his route. The kind of person who makes you feel like you just ran into the nicest guy in the neighborhood every single day. People stop to talk to him, and he still manages to keep everything moving like a pro.
For my situation specifically, he’s been unbelievable. He knows my general delivery timing like he has a calendar in his head, checks in if I have outgoing packages, and will grab pickups when I manage to get them ready in time. It’s like having a personal logistics manager who also happens to be the friendliest human being on the block.
In all my years shipping packages and dealing with USPS carriers, Jose is easily the best mailman I’ve ever had — reliable, professional, and somehow managing to be both highly efficient and genuinely uplifting at the same time. I definitely disagree with the negative reviews about USPS service at Bella Vista. I couldn't be happier.”
“I went in to deliver a package to Wisconsin and the man at the desk, Mickey, was so kind and helpful. He went above and beyond to explain what the best option would be for delivering my fragile package. I really felt like my delivery was in good hands and he was just a genuinely kind person which is rare to find in service these days. Thank you Mickey!”