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February 2024 by sharareh Mortazavi
Stay away from this company, unprofessional, rude staff and charging you for the horrible service .
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February 2024 by Milad Gholami
The guy came, he called, I could not answer but ran outside to let him know. He left. Right in front of me. He saw me. I then went behind him and kept waving. Then I realized he's ignoring me intentionally.It was set by my insurance
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January 2024 by Joshua Ferguson
Only good thing to say is that the woman I spoke with for dispatch was friendly. Only reason I was using Bob’s was because GEICO arranged it. When the driver arrived he was already belligerent towards my mother who was witnessing the tow for me since I had to be at work. He exaggerated any damage that already existed on the car (minor scratches and a couple tiny dents) when making us sign a waiver. He tried to say major scratches and dents ALL OVER the car. When we disputed him over this he began verbally assaulting my mother. He finally towed the car to Steven’s creek Toyota, but upon arriving claimed that Bob’s policy does not allow him to drop the car to their service area due to having to drive past the new cars, or something. He continued to be belligerent towards my mother and the Toyota employees who were trying to work with him. Told me over the phone that they’ve tried to “assault” him before. Ended up taking my car back to my residence and continued to verbally assault my mother. Extremely unprofessional, I’d advise using any other towing company. No idea why GEICO works with them.
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December 2023 by T
fast safe dependable service an not to expensive great company ?
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September 2023 by Ahmed M
I don’t understand why California state has contract with this towing company. It is very expensive. This tells us one thing is that California is full of corruption & caring less about its residents.
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April 2023 by J M
Great job.Rates are fair for the area
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February 2023 by William Madrid
The driver Victor was very polite and showed up on time. The whole experience went off without a hitch. The only thing that I would say was not agreeable to me was the charge of $600 to tow 63 miles. That was not Victor's fault. That's the people that run the business that charged that. That's just an outrageous price. I didn't have the time to call around since it was 1:00am in the morning and I had to get my car home and then bring another car to get to work.Services: Long distance hauling
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February 2023 by Yang Gao
There is a reason why this place is rated so low. Requested a towing service through GEICO, and eta is one hour. Confirmed with them by phone, waited more than an hour and didn’t come. Got a message from them the eta is delayed for another hour. There was no communication or whatsoever. Called them and they were not even apologetic. Just bad and disorganized. Wonder why GEICO used them in the first place, will file a complaint through GEICO.
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January 2023 by Carol R.
A big shout out to Bob's Towing. He came to tow our car at 3:30 in the morning and he was pleasant. He was very nice and didn't seem to be bothered to be doing this at 3:30am. Answered any questions I had.
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January 2023 by Carlos A.
So we were stranded off the 17 yesterday during the rain with a flat tire. CHP was awesome by dispatching a tow for us. I was surprised when this lady hopped out the flatbed rig and started hooking up our vehicle. Her name was Reina and she was beyond professional and amazing and had no qualms about doing her job in crappy weather. So she got the job done quick and we were on our way in no time. We get home and hung out with Reina while she off loaded our vehicle. She maintained her professionalism and was very accommodating. I feel bad that she has to do this type of work in this current weather system. This towing company is fortunate to have an employee like her, any business would be fortunate to have a employee like her. Fast forward to today and we get an unexpected visit today. It's Reina! She was sent to our house on HER day OFF by her boss named Amir because supposedly the payment didn't run through. Reina was very apologetic about bothering us as we felt bad that she had to come on her day off. This was not Reinas fault so nothing against her. As for her boss Amir, sending someone on their day off is beyond unprofessional and unexcusable. It's our day off before our busy work week and were resting at home watching a movie. I'm livid at this move by this lack of character on the bosses part and will definitely be hearing from me. Reina is beyond 5 stars and this portion of the review is not a reflection on her. But the stars are based on Amirs lack of professionalism.
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January 2023 by Yang G.
There is a reason why this place is rated so low. Requested a towing service through GEICO, and eta is one hour. Confirmed with them by phone, waited more than an hour and didn't come. Got a message from them the eta is delayed for another hour. There was no communication or whatsoever. Called them and they were not even apologetic. Just bad and disorganized. Wonder why GEICO used them in the first place, will file a complaint through GEICO.
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November 2022 by Joanna D.
Both times my car has broke down i've been picked up by Ernie who is such cool guy and very helpful! definitely made the situation a little better since having your car break down on you sucks!!! The customer service was amazing (: thank you !!!!!!!
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September 2022 by Anni Z.
My car front tire blew up in the middle of the highway and I was unable to get the tire off to get it changed to a spare. My insurance's road side assistance contacted Bob's Towing to help us get our car to a repair shop. Exactly at the ETA, they contacted me to confirm the final tow location and let me know they were en route. They were polite and friendly. Ernst showed up several minutes later and immediately empathized with my situation. He offered to try to get the blown tire off himself and allowed me to wait in the tow truck's cab in the interim. He braved the rain, was able to muscle off the tire, and changed it to the spare, saving me the effort and hassle of the tow! Will definitely recommend Bob's towing!
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September 2022 by Random G.
The service was good but I left my stuff in the tow truck... I called in multiple times and they all kept saying that there was nothing in the tow truck. Lost my vessel pen and my bose earbuds. Never trust anyone you never met. The management vouched for the guy but I'm positive, he took em. When he left, my buds disconnected. I tracked my pen long enough to know it was in the tow truck. Always hide and check your stuff.
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August 2022 by Ramin M.
After waiting for 4 hours for a tow, the driver calls me that he will be there in 15min. After 15 more min of waiting, their dispatch calls that the driver wont come and I need to wait for another hour. I cancelled.