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January 2024 by Gale Johnson
I would never recommend this solar to anyone either. Worst mistake I ever made is using a new company that don’t care about their customers and won’t take responsibility and they do not monitor their systems and I’m still waiting for this serial number to get in the portal that they never gave us in the first place. Since 2018 and still don’t have it. Solar didn’t work for a year and they never contacted me pg&e contacted me after a year and then sent me a $3000 bill and freedom solar only wants to pay half trying to act like it’s my fault. I only had the solar almost 4 years when it stopped working and what did freedom solar do and was not monitoring my system either or they would have known it stopped working they tried to tell me I must of bought an electric car or something. We are seniors no electric car or anything. The tech said the decline in production is a sign something is going wrong. Freedom did nothing instead they dropped me out of their system and my solar didn’t exist. We kept calling for help they told us we were transferred to sun run which was a lie. They couldn’t even find we existed so they told us anything they could think of. Then it took them 2 months to get a tech out here to find out what was wrong after I had to hound the owners dad because he sold us the solar at first he kept telling me I have the wrong number. Then he got someone to help me but I had to send them a copy of my contract before I could get help because when it stopped working they just dropped us out of their system. Then they found out the box went bad after 3 and a half years and took anothe 6 weeks to replace. I need a lawyer!!!
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July 2023 by James C.
After the project was completed last year, Freedom Solar applied PGE storage (battery) credit for me and got rejected due to PGE exceeding the yearly quota. I thought that was it and forgot about it. Suddenly, I got information from Freedom solar that they are re-submitting the application again to PGE because we can still apply after x months of installation.After the lengthy application process (I only need to sign), it got approved, and got $1780 back from PGE.They didn't really need to do it so I really appreciate all the additional work they did to get me the rebate.
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June 2023 by Eric Z.
TL;DR, Stay away from this installer! Do not use this company unless you have a ton of time to waste and want to learn all details of solar installation. There are several negative reviews of them, but all were blamed to the company. To prevent this review being treated the same way, I want to be clear that this review is for Freedom Solar based in Campbell (95008) whose owner/president is Rich M.I seldom leave Yelp reviews, but feel that I have to share my experience with more people regarding this company. Also, their ops manager Michael C. encouraged me to share my experience here. Comparing to most other reviews here, I believe I know a bit more details regarding how solar system works, since I have a PhD degree in Electrical Engineering.Before signing the contract, everything moves fast, and very person I talked to was responsive and reasonable. However, once I signed the contract and the made the $1000 deposit, everything stopped, no actual response from they anymore, except saying "will get back to you", but never did.After waited for more than three months (original estimation was 6 months, so they said they did me a huge favor), they contacted me and told me that they could schedule the installation after two days. This was a short notice, but I adjusted my schedule. Then, in the next day, the screws showed up in front of my house without any notice, and wanted to start installation. In the email from Dylan C, he said "We are going to use the Ironridge Flashfoot 2 flashings for your project. These are the equivalent to the Pegasus flashings!", but the crews actually used QuickBolt, which can save a lot of their installation time (google it to find out more), but how long this would last is unknown since this just came out a few years ago. The installation went pretty smoothly and professionally, maybe because of the QuickBolt? And the city inspection went well too.Then the long wait started to get the PTO from PGE. There was no communication or any update from Freedom Solar, the only messages I got every week was the request for final payment. I told them, per contract, my system didn't get the Permission to operate from PGE, which depending the review and approval of the solar system design by PGE. Without the permit from PGE, the solar panels are just useless. But Freedom Solar argues that their contracts with customers require final and full payment after city inspection regardless if it passes PGE review or not. I insisted making final payment only after PGE reviewed and approved the solar system design and sign off the permit to operation (PTO). Because the work has not been completed yet, and here is an email from Freedom Solar:"Once I get the PTO email I will go on the SunPower monitoring portal, turn on your PV, send you an email with access to your homeowner portal."During this time, I contacted PGE many times, and was told that PGE was waiting for installer into upload required documents via their portal, and suggested me to contact my installer. When I contacted Freedom Solar, they blamed PGE for the delay. After another 3 month waiting, the billing department repeatedly sent messages requesting for final payment, and threaten to send the bill to collecting agency. However, the company clearly told me that, they have to wait for PGE's approval before they can turn on the SunPower system and the App. The lady from the billing department then talked to the owner Rich, who is very reasonable, and helped me escalate this to their ops team (who never replied any of my emails), then guess what? The PGE approved the PTO within 36 hours! After the system being turn on, I noticed that power consumption is missing in the SunPower App, which should be a default feature by SunPower as they wrote in the website us.sunpower.com/blog/202…. However, Freedom Solar said this is an extra feature and their customers have to pay extra to enable it. I asked everyone I know who has installed solar, and everyone has this feature no matter what they installed, e.g., SunPower, Tesla, or
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June 2023 by Andreas W.
Super professional team at Freedom Solar, all the way from design and pricing on to filing for the permit in time for April 15 (NEM2) through to installation (which happened months before the targeted date) and finally to the inspection - just a pleasant experience. I wish more companies would do business like Freedom Solar! Thank you.
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March 2023 by Perhaps U.
Six men "come" together to install the new solar panels, they work fast , it take three hours to complete.
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February 2023 by Lee Williams
Freedom solar after installation they don't do customers service. They will give you a run around why they can't give you service. This been going on since July. Due to service technician. Please be aware of this company. I hate even giving them 1 star There system doesn't work ?
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January 2023 by Ray Grace
I wouldn't recommend this company to anyone, it has been a "goat-screw" from day 1. It started out with a late start and wrong number of panels. Seems like there is nocoordination between Freedom Solar and NV Energy for inspections. It should have been operational between Sept/Oct time frame. After getting into my electrical panels for upgrades, waiting on re inspections by city,getting the correct number of panels on roof, waiting for correct paperwork getting back to city, and NV Energy. It has been nothing but trouble.when I call the main office for progress reports, it has been the same story. Paperwork has been resubmitted or waiting on interconnection specialist. As of today, I am 150 days passed my operational date.and still no time from Freedom Solar to have system turned on. This is the first time I have ever posted anything. I'm at my last straw.
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October 2022 by james chou
Freedom was recommended by my roofer. After comparing the design from another company, I chose them for the project. They are reliable and perform great quality of work. I am very happy with the solar and battery project of my house.
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July 2022 by Mike W.
Freedom Solar did a great job installing a solar system for us in late 2021. Rich, the owner, did the estimate and the system design. He answered a million of my questions patiently and knowledgeably, and I really appreciated the fact that he didn't try to sell us a bigger system than we needed. I think his original suggested design was for a system with 7 panels, which would just barely offset our average electricity usage over a year. In the end we elected to go with a 13 panel system to "future-proof" the installation against a time when we might install A/C and / or get an electric vehicle. To be clear, this was our decision and not something that Rich was pushing at all. The installation crew was professional and efficient--the job was done in one day. Maybe the best part was the way that Rich coordinated with our roofing company (we had solar installed right after replacing the roof). He worked very hard to get it all done before the end of the calendar year, which was super-beneficial for us in terms of the solar tax credit and may potentially be to our advantage in terms of the way that PG&E credits us for net electricity generation. Working with Freedom was a great experience, and we recommend them without reservation.
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July 2022 by Si Her
3 Large room's electrical outlets was combined into one 20 amp circuit breaker. Each time the family uses the outlets in all 3 different rooms at the same time, the breaker trips. Freedom's electrician have not done any testings to ensure this was not the issue. I had an outside electrician come out to do the testing and the issue is as above. Now I have to pay an electrician to fix the problem. Don't have the money so issue remains. Freedom Solar is who we have installed.We have documents to show it was Freedom Solar.
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June 2022 by Bruno C.
Everybody I dealt with was very professional and efficient. Price was very competitive. My system was installed, permitted and activated in a very timely fashion. Highly recommended. Would do business with again in a heartbeat.
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June 2022 by david h.
My house battery project required finding a solar company that, in addition to being technically competent, was willing and capable in dealing with an obtuse bureaucracy and battery shortage. I was also taking a big financial risk, and had to trust them. After checking a few out, Freedom Solar seemed the most responsive and responsible. Now the project is complete and I'm very pleased that they have been the partner. Their communication throughout has been excellent, guiding me through a long supply delays, their leadership with the paperwork maze most helpful, the engineer and implementation team were friendly on site and dependable, and the final follow through has been top notch.
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January 2022 by Yogi B.
Would highly recommend Freedom Solar. They installed our solar panels years ago & they continue to amaze us with their level of customer service. Michael & Rich are amazing! Epitome of excellent customer service! Response level & solutions are so invaluable. You will not regret giving them your business.
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January 2022 by Alex M.
Freedom Solar installed Sunpower solar panels and a Tesla battery array in my single family home. Due to COVID-related Tesla Powerwall supply shortages, the project had to be broken up into stages stretching over the course of about a year. Throughout the project Freedom Solar was always on top of the situation completing unblocked parts of the project on time and as promised. They kept my inner engineer super-happy with the excellent and detailed planning, good levels of internal organization and coordination with PG&E, Tesla, etc and most importantly the awesome quality of the actual work performed.The project coordination was complex and involved reevaluating the power sizing of the neighborhood transformer, upgrading the pole-to-house electrical feed, numerous permits, installing a new whole house panel as well as installing new, rather lengthy electrical runs to the EV charger and the heat pump water heater in the garage. Throughout it all, Freedom Solar took care of all the logistics and the coordination.In one example, the city code for battery backup installations has changed by the time Tesla supplied the batteries. Freedom professionally handled the situation and accommodated a more complex installation set up necessitated by the changes in the city code.My special thank you goes out to Hristo Sanchez who, together with his crew, was absolutely top-notch when it comes to the work quality and customer service. At the conclusion of the project Freedom Solar provided a detailed PDF binder of all the engineering plans, permits and manuals involved. Overall, I felt like I got a great value for the money spent. I highly recommend Freedom Solar for all of your solar and energy storage needs.
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October 2021 by Juan Lopez
After talking to the customer service Kay was dedicated and designated to fix all the punch list and helped schedule inspection and have the ball moving once again she was very responsive and fixed the little hiccups that were going on and everything was great
