-
March 2024 by Amanda V.
My first impression when I walked into the branch was there was no line! I was in a hurry to get my transaction done and Jacob Morales helped me with the transaction and he was quick, friendly, knowledgable and was engaging! Thank you for the great customer service. He recommended me to connect with the loan officer Shar Diep and I'm so grateful I did because we connected and will be doing business together. Thank you Jacob! You are the best!! I will see you again :)!
-
January 2024 by Nerrisa M.
Jacob Morales is the absolute best! He went above and beyond when helping my family and I get setup today. We were so over banking with our previous bank and their lack of customer service. We're so glad we made the switch and even more excited to be working with Jacob who genuinely cares for his customers. Thank you again Jacob!
-
January 2024 by Juvinna W.
I walked in after struggling to set up my account for a couple of hours last night and Jacob Morales was an extremely great help and I just want to say. He's pretty awesome, thanks, patelco.
-
December 2023 by Kristina W.
It was a really good experience. I opened a checking and and a money market savings. Kathy was super helpful and made the process simple.
-
December 2023 by Gary D.
Had a great experience at this Patelco. I needed an auto loan and I was set up with Jacob. He was very patient and also very informative. The process was really simple and painless. What I liked most about the service, Jacob provided was his candidacy. In my experience, with banks, over the years, as a business owner, I'm always being pushed to take out more loans. Jacob simply gave me information to think about and I later came back to him asking for more. I had a great experience, and I would recommend anyone to this location.
-
April 2023 by Timothy Marco (stupidjellyfish)
Who needs a bank when you got these guys?
-
March 2023 by M T.
I've been banking with Patelco since 1994Recently I got scammed and my account got hacked. It happened in a Friday and Saturday morning I went straight to the Campbell branch nearest me. I must've looked pretty stressed, ready to close everything and go the buried coffee can route!!Jacob Morales asked if he could help me with anything. I told him what happened and he immediately started an escalated process of reporting the incident to the fraud department. I felt like such a fool for being easily manipulated and he assured me that it happens to many people and made me feel safe and protected with the lost money issue. He was available to me every step of the way, provided me his direct number for any questions or concerns, was forthcoming on all correspondence and my monies were returned within a week. (Thank goodness!) It's great to get individualized help these days and feel safer with my monies. I like Patelco because of the small town feel of the branches and service verses bigger name banks that don't even know you. Jacob is a breath of fresh air in these trying scammer times! Thanks Jacob Morales. He has made me appreciate the banking system again.
-
February 2023 by Juan V.
Jacob, is a friendly genius. I asked for a copy of 2 1/2 year old cashier's check. He got it! I asked if they had coffee. The Assistant Branch Manager, Cinthia Rojas, came out to the coffee machine and helped me find a vanilla flavored coffee, worked a contraption and out came freshly-brewed coffee. She was gracious!. The employees here are MARVELOUS, EXTRAORDINARY, KIND, and SPECTACULAR! This bank should be a model for what PATELCO banks everywhere should be.
-
January 2023 by Dallas C.
Jacob was awesome. He helped us with refinancing and auto loan, and he took the time to follow-up and make sure it got processed immediately. This branch branch is great, everyone is welcoming and friendly.
-
January 2023 by Steven W.
Jacob Morales was amazing and very attentive to my needs. I called and he asked the right questions and helped quickly with what I was looking for. I have been a long time customer of Patelco and honestly will be with Patelco for years to come and thanks to associates like Jacob. Give him a call for your financial needs.
-
November 2022 by Aileen L.
Jacob Morales has assisted me with various banking items. I appreciate his knowledge & attentiveness to serve his customers.
-
November 2022 by Jeff D.
EXCELLENT experience with Jacob Morales with him assisting me finding a loan with a low APR, so that I could consolidate all my credit card debt and get a lower APR versus any other place I looked. He was very knowledgeable about various loan types and was able to lookup other APR rates at other companies to ensure I was getting the best rate possible. As soon as I decided on taking a personal loan and the terms, he immediately sent me the DocuSign and I had my money right away! THANK YOU Jacob!!! You were very patient with me while I was making my decision. You also made it a fun visit to the bank since you're so easy to talk to and always have a smile on your face. =)If I need any further banking assistance I will be coming back to see you! Thanks!!
-
October 2022 by Maria G.
Mary Szabo was such a pleasure to work with.Answered all my questions and explain everything throughly. The interaction with Mary made me feel that my decision to bank with Patelco was the right one. Much appreciated!
-
July 2022 by Dorice P.
Tried to deposit a check written out to my husband and me. My husband signed it, but unless he was there with me they would not deposit it into my account because he was not on the account. I walked across the street and deposited it --no questions asked -- at the teller window of a different bank. I closed my account. It's too bad because I banked with them for five years previously, earlier in my life. Their policy is too strict IMO.
-
March 2022 by Audrey F.
Highly recommend coming to this bank. I was in need to looking for a new auto loan. Reginald, Vera, and Erica were very helpful. The customer service was an A++. Any questions I had all of them were able to help me asap and gave me answers I need. I would highly recommend any of my family and friends to go here. Thank you Reginald, Vera, Erica for everything.
