Metro by T-Mobile at 21300 Sherman Way offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The store features friendly staff who are helpful and eager to assist customers with their needs. Many customers praise the excellent customer service, highlighting helpful employees and good deals. However, there are concerns about some employees not providing proper service, with one customer mentioning a negative experience where staff treated their son badly and did not want to serve. Overall, the store is well-liked for its helpfulness and fast service, with staff members like Stacy receiving praise for their positive attitude and knowledge. Customers appreciate the store’s welcoming environment and the convenience of in-store payments, making it a popular choice for those seeking prepaid cell phone plans and devices.
Lucy is amazing, She provides the best customer service. She explains throughly what phone plan she suggests for you. Or she gives you options on what you can choose from. This location is lucky to have such a helpful employee.
November 2024
10/10 service by Lucy , she deserves a raise with her patience & how clear & helpful she is ! :) thanks Lucy !!
August 2023
Not very knowledgeable here, but the staff were friendly
