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11AM - 5:30PM
219 Capitola Ave, Capitola
Shoe Stores
“I bought my favorite pair of shoes ever here at a great bargain. They are a pair of very sturdy cute L'arteste Booties. Not only is the merchandise to die for but the store itself is very homey and aesthetically pleasing. The small size gives it a small town communal feel. The thing I love most is definitely the employees though. Every time I've come in (I window shop a lot) everyone has been so kind even, recognizing me on occasion, somehow everyone on staff I've met dresses so nicely too? It makes me trust their opinion more whenever I'm indecisive. The manager is especially helpful and nice I never feel like I'm being rushed out of the store which is usually common with surrounding stores. If I could sleep there I would.”
“I needed a lab coat for my clinic the next day. The store’s hours had changed. They’d just closed. The lady running the store had not closed yet. She was very gracious in helping me find what I needed and quickly. I was able to purchased it happily and for a good price, too! I will definitely be returning!”
“I went to the vans store today to make some online returns. Unfortunately, I couldn't find the email with the order info, but I did have the tracking #. Frankie was so great and helpful and patient. I feel like he truly went above and beyond to help me successfully make my return. Thank you Frankie. You deserve a shout out.”
“I was so impressed with the customer service we received in Zumiez Capitola today. We went in to return some jeans for my kid and the young woman at the register was so helpful in finding some jeans that were a better fit. The other two employees were also super friendly. We ended up getting two pairs of pants all thanks for the helpful staff!”
10AM - 7PM
1855 41st Ave, Capitola
Shoe Stores
“Nalani is knowledgeable and efficient. She made sure i got the right fit and style that suits me.
Christina was also very helpful.
It was a pleasant experience.”
“How often do you give 4 stars All you corporate people out here reading this take note This store has a. Employee who is absolutely amazing and her picture belongs next to the definition of customer service Associate 296496 Unfortunately I didn't get her name I was too blown away by her awesome customer service I miss getting the customer service that this person gave Thank goodness for her dedication”
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“Sarah at Becks shoes is very patient and knowledgeable. Best customer service experience . Best experience at this Portola ave store in Capitola. Shoes are great. Tried on at least 4 pair so her patience and demenor was appreciated.”