The UPS Store #0285 in Capitola is a locally owned and operated business that provides expert packing, shipping, printing, and notary services, along with mailbox rentals and shredding. Customers consistently praise the friendly and helpful staff, noting their calm demeanor even during busy times. Many have experienced excellent customer service, with employees going above and beyond to assist, such as helping retrieve misdirected packages and ensuring timely returns. The store's layout includes a counter that helps manage customer flow, making visits more organized. Overall, it is recognized as a great place to handle all mailing needs.
Never had a problem at this location and the staff have always been helpful. Whenever I need to drop off a return, this is the location I go to as there is a lot of parking and it is generally quiet.
June 2025
Thank You. UPS helped me retrieve back a package return mailed in error. They were so nice and helpful. Great Customer Service
February 2025
The staff are always super friendly and helpful. They have gone above and beyond for me on several occasions.
