The UPS Store #0285 in Capitola is a locally owned and operated business that provides expert packing, shipping, printing, and notary services, along with mailbox rentals and shredding. Customers consistently praise the friendly and helpful staff, noting their calm demeanor even during busy times. Many have experienced excellent customer service, with employees going above and beyond to assist, such as helping retrieve misdirected packages and ensuring timely returns. The store's layout includes a counter that helps manage customer flow, making visits more organized. Overall, it is recognized as a great place to handle all mailing needs.
I might be biased because I just had an extremely frustrating experience with FedEx. But what was an impossible shipping scenario for FedEx turned out to be super simple for UPS, so I’ll be going here for my future shipping needs
August 2026
SO grateful for the tall man that works there! He offers to help with my heavy packages and sometimes I really need help so I hope he knows he is needed.
July 2026
Everyone at this location is so kind, say hello, know my name and are always very friendly and helpful. I enjoy coming to this store to say hello to all the people who work here. I have never had a problem with anything I've shipped or received and have been coming here weekly for about 3 years. Thank you!
