The UPS Store #0285 in Capitola is a locally owned and operated business that provides expert packing, shipping, printing, and notary services, along with mailbox rentals and shredding. Customers consistently praise the friendly and helpful staff, noting their calm demeanor even during busy times. Many have experienced excellent customer service, with employees going above and beyond to assist, such as helping retrieve misdirected packages and ensuring timely returns. The store's layout includes a counter that helps manage customer flow, making visits more organized. Overall, it is recognized as a great place to handle all mailing needs.