Verizon's authorized retailer in Capitola, CA, Victra, strives to provide an exceptional customer experience. Their knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the store's service, with one reviewer noting a smooth transition from T-Mobile and receiving great assistance, including plan selection, eSIM installation, and a $540 "bring your own device" credit. Another customer highlighted the outstanding service provided by Shanna, who was helpful and attentive, even in a hot facility. The store's staff, particularly Arsh and Wes, have been described as super helpful, assisting customers with purchases and changes. Additionally, Aayon was praised for his professionalism and knowledge in handling multiple customer issues, leaving everyone satisfied.
Micayla was amazing and took great care of me with the perfect suggestions and complete phone transfer support! She gave me the best phone buying experience ever! She is awesome! I’d return to this store knowing she works there! Professional and helpful with a pleasant demeanor!
October 2023
If you need verizon in capitola go to this one , next to ross. Fantastic. Other location on 41st was horrendous staff
August 2023
The customer representative was very outstanding shanna she very helpful and willing to give me all her attention. Great job doing her work in such hot facility.Great job
