Verizon's Capitola store offers a range of mobile, 5G home internet, and business services. Customers can conveniently schedule in-store appointments or place orders online, with options for free 2-day shipping and same-day delivery where available. Many reviews highlight the exceptional service provided by staff members. Alberto is praised for his helpfulness and patience, earning high marks from a satisfied customer. Cat is also mentioned for her friendly and smooth assistance, making experiences quick and enjoyable. Yancy stands out for his dedication, spending two hours guiding a customer through the transition to a new iPhone. His calm demeanor and product knowledge made the process easy and informative, leaving the customer feeling confident about their choice. While some reviews mention longer wait times and issues with the system, customers appreciate the effort and support from the employees. Overall, the staff's commitment to providing excellent service has made a positive impression, with many customers leaving happy and well-assisted.
Had an awesome experience at the Verizon on 41st in Capitola. Liz helped me with a very tricky technical activation that needed to be escalated. She was incredibly knowledgeable, professional and patient. The issue was resolved the same day.
May 2026
Jesus he was amazing customer service!!! I was impressed! A keeper!
May 2026
liz has been a wonderful help in replacing my husband’s stolen phone. We very much appreciate her excellent, calm competence. She is an outstanding employee.
