Verizon's Capitola store offers a range of mobile, 5G home internet, and business services. Customers can conveniently schedule in-store appointments or place orders online, with options for free 2-day shipping and same-day delivery where available. Many reviews highlight the exceptional service provided by staff members. Alberto is praised for his helpfulness and patience, earning high marks from a satisfied customer. Cat is also mentioned for her friendly and smooth assistance, making experiences quick and enjoyable. Yancy stands out for his dedication, spending two hours guiding a customer through the transition to a new iPhone. His calm demeanor and product knowledge made the process easy and informative, leaving the customer feeling confident about their choice. While some reviews mention longer wait times and issues with the system, customers appreciate the effort and support from the employees. Overall, the staff's commitment to providing excellent service has made a positive impression, with many customers leaving happy and well-assisted.
Joanna went above and beyond to help me transfer my 3 lines from TMobile to Verizon. T-Mobile made her jump through all kinds of hoops. Joanna was kind and patient. She tried many things to make it work. I am so happy to be a Verizon customer thanks to Joanna.
July 2025
Alberto was very helpful and very patient! He's not from the Capitola Office, he's just there helping out! But he's the best Customer Service Representative I've ever had there. 10 out 5!!
May 2025
Very helpful. I just returned 2 old phones & it was quick & easy.
