This Verizon authorized retailer in Carlsbad provides a very positive customer experience, described as the best hands down. The store is noted as clean, welcoming, and not overly salesy. Staff are consistently praised as knowledgeable, professional, fast, efficient, and instrumental to the positive experience. Consultants offer courteous and helpful support with setting up new devices like the iPhone 15, making the process quick, easy, and relaxing. The team demonstrates great customer care, which encourages loyalty and travel from customers outside the local area. The business offers a full range of wireless devices, accessories, and protection.
Thank you John and Kerry, I came in frustrated and exhausted dealing with Verizon @ Carlsbad. This location is the best location in the Village. Thank you for helping great service!
Marron location having wasted 5+ hours. The service there was lackluster and took zero accountabilty.
May 2024
Very casual, prompt and informed gentleman at the store was instrumental to my positive experience. His name starts with K, sorry I don’t remember his full name. He’s a good man who does his job well, and I greatly appreciate his efforts.
April 2024
This was best experience at a Verizon store hands down! Robert was incredible fast efficient and knowledgeable. My iPhone 11 was on its last hour and switched to an iPhone 15 in less than 30 minutes. 10/10 experience. Thank you Robert!
