“Manny was probably hands down the best customer service experience I’ve received with Verizon in the past 17 years, I’ve been with them. He was knowledgeable, precise, understanding & he really cared. Verizon/Victra should consider themselves lucky to have such an asset… I was in there on 12/07/23 & I purchased an iPhone 15 pro.”
“I went in to pick up my new iPhone 15. Cedar greeted me and was extremely courteous and helpful with setting up my new phone. My experience was quick, easy and very relaxing. Thank you Cedar for doing such an outstanding job”
“I always have the best experience at this store. I do not understand the low reviews by other customers in this store. This is one of the busiest retail stores still thriving in a world that's gone mostly online. These people are harassed threatened and degraded day after day. And they still show up every day to fix your devices and sell you new products. Your lack of preparation or planning isn't their fault. Be kinder and maybe you'll get better service. I have never had the employees at this store treat me disrespectfully or not fix my problem. I am an Apple customer for life because their product is superior and always will be. You get back what you put out there - it would behoove more people to remember that.”
“I received my new iPhone in the mail, but was unable to fully activate the phone so to transfer all from my old iPhone to the new iPhone. Despite multiple attempts that lead to repeat "circular prompts": no successful iPhone activation. The next morning I arrived shortly after Verizon shop on Marron Rd [hadn't been there in years] to continue my struggle to transfer, with guidance. The manager, Mike, greeted me; listened to the story of circular prompts, no phone activation, and then courteously gave me concise helpful pointers. As I sat at one of the tables navigating the process, he checked in with me between arriving customers. I departed with that daunting transfer process completed. And with a very appreciative nod to Mike for his outstanding courtesy and attentiveness.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“I came to Enrique needing a phone desperately. He was at the El Camino store and he helped meet immensely! He was a mixture of kind and courteous and very very knowledgeable. I was able to purchase a phone and set up my account by transferring everything from my old phone totally painlessly. I would definitely come to this cricket again and ask for Enrique!! Thank you so much!”