Public Storage in Carmichael offers convenient storage options with simple, no-cost reservations and the ability to skip the counter through online eRental. The facility has served the community for nearly 50 years, providing personal attention to customers. However, some reviews highlight issues with miscommunication and inaccurate information from the call center, leading to difficulties with unit location and size. Customers have experienced narrow pathways and units that were too small or off the tracks, especially during busy times like holidays. Despite these challenges, the local staff, including employees like Camila, Al, Aaron, and David, are praised for their helpfulness and willingness to go above and beyond to resolve problems. Many reviewers appreciate the friendly, attentive service they received, which helped improve their experience despite initial issues. Overall, the location is known for its friendly staff and good customer service, with staff members often stepping in to assist customers and turn around frustrating situations. Customers value the personal attention and support from employees like David and Aaron, who are consistently recognized for their excellent service and problem-solving skills.
Good location, easy in and out. It’s reassuring that when they are short staffed, they borrow employees from their other storage facilities to cover and I see them actively working, patrolling the aisles, checking locks, etc. Also, very friendly and helpful!
March 2026
Manager very helpful, knowledgable and efficient. Friendly and keeps the grounds in very commendable shape. I have referred others to this storage facility--definitely one of PS top performers! Thank you Dan!!!
March 2026
PHENOMENAL CUSTOMER SERVICE. Today, Felecia went above and beyond to diffuse and resolve a frustrating situation for me. She listened to my concerns professionally yet compassionately, thought through a solution, and found a resolution that fit my needs perfectly. Thank you again, Felecia. I appreciate your help.
