“Karan Singh, Efren Sanchez and Vivilya at Optimal Loans made my home purchase in Castro Valley, CA area smooth and stress-free. As a self-employed borrower, I needed a knowledgeable mortgage broker, and he handled everything professionally from start to closing. Highly recommend Efren if you’re looking for a reliable home loan expert in the Bay Area.”
“I read these reviews prior to banking here and I almost got scared off. So glad I didn't and instead went with my own experience. It's been really excellent service each time. Recently completed our refi with FB as well and while it did take while to go through the many hoops - they're very thorough - they communicated great and we were so happy with our experience. We stayed on top of the todos on our end so it's definitely a collaboration but overall it was really outstanding service.”
“Evangeline Flores was very welcoming, calm and patient , even though I was having a meltdown. She went above and beyond to successfully resolve my issue. The customer service at the CV branch was outstanding!”