Express is a clothing store that offers a variety of fashion items and strives to provide good customer service. Several reviews highlight the helpfulness and dedication of its staff. One customer praised a staff member named Marlon for exceptional assistance in buying a suit for a son attending a wedding. Marlon took the time to understand the customer's needs, offered personalized advice, and found a suit that fit perfectly, making the shopping experience memorable. The reviewer emphasized that Marlon's care and attention were above expectations and recommended asking for him to receive excellent service. Another customer, a loyal shopper since the 1990s, appreciated the store’s willingness to honor online discounts during in-store returns, thanks to staff members like Crystal. They expressed gratitude for the attentive customer service, which is increasingly rare today. A different experience involved initial difficulty in finding the right product, but Christie turned the situation around. She asked questions, listened carefully, and patiently helped find the perfect pair of pants for the customer’s mom. Her attentive and friendly approach made the shopping experience positive, even when challenges arose. Overall, the store’s management and staff are praised for their patience, attentiveness, and willingness to help. Staff members like Marlon, Christie, and Crystal are recognized for going above and beyond, creating a welcoming environment. The reviews suggest that Express values customer satisfaction and has dedicated employees who make shopping enjoyable.
Loyal customer since in 90s. Bought alot of clothes online and had to return a few items at the store. I've asked 1 item for price adjustment (online discount), Crystal and her crew honor it. Thank you for providing utmost customer service which difficult to get good customers service in these days.
March 2022
Store Manager here is absolutly amazing. She was patient and very attentive. Christy is the best and I can't thank her enough for helping me with my online order.
October 2021
They only had 5 ties to choose from . I was disappointed
