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“I had an Amazon return, they have a good coupon, save $10 off of $25 when you have those returns. So I took advantage and got one of my great niece's her birthday gift. She loves pink and Princesses. She's turning 5. I also signed up forthe rewards, because I love to thrift, but certain occasions like a 5yr olds birthday, call for new.”
“Sebastian at the Los Cerritos location was VERY helpful! I called looking to see if they had an item in stock, he went above and beyond and helped me and put the item aside for me. He was patient and helpful and professional! Thank you Sebastian :)”
“Visited Macy’s at Los Cerritos Center and had such a great experience thanks to Irene. She was so kind, patient, and genuinely pleasant to work with. She made the whole shopping experience easy and welcoming.
Employees like Irene are the reason people come back. She works well with customers and represents the store beautifully.
I’ll definitely be returning, and I recommend this Macy’s because of the excellent customer service I received.
Not a critic, just sharing how it felt.”
“We went around 5:00 on 3/8/25 and the cashiers and associates on the floor were so helpful and kind. The cashier helped us try to find jeans in my little sister size online that weren’t in store for so long. They are a great representation of the store and we will definitely come again!”
“Vans Cerritos! Nice store. Well organized. Excellent customer service! Aman & Crissie went above and beyond with his customer service—friendly, patient, and genuinely helpful from start to finish and made the whole shopping experience smooth and enjoyable, which is rare these days.
It’s employees like Aman & Crissie who make a real difference and keep customers coming back. I’ll definitely be returning because of the excellent service I received.”
“My teen daughters favorite place to shop! It's a fun place for mother-daughter bonding as classic cartoons, comics, and animation film merch intersects with contemporary trends.”
“Amazing staff an so patient, I was being that annoying customer hoping a last minute order would be done faster even though it was for next day. savannah was a freaking doll! I would say ask for her help! Thank you tons!”
“Lesly went above and beyond for me in giving me a GREAT shopping experience in helping me with shirt sizes and other clothes in my Christmas Shopping. She has a very positive and cheerful attitude. She was VERY patient and found me the PERFECT shirts. Now my shopping is FINALLY complete and I can rest easy. Please give her a RAISE ? ? ? !!!!!!!!!!!!!!!!!!!!!!!!!”
“Aside from it being super busy due to the holiday shopping they have multiple registers open and the young lady checking if they have the requested shoe sizes was working pretty quick and friendly. Parking was crazy but it's the holiday season so can't complain.”
“I loved loved loved the jeans I just bought! They also had a sale where you buy 1 and get the other 50% off! If you ask me that’s a DEAL!!
#AEReviewSweepsEntry””
“I ordered scrubs online, but the size was too big, so I came to the store here at the Cerritos Mall to exchange them. The staff was so kind and helpful, and she even put the exchanged scrubs in a neat bag. I’m really happy—thank you so much!”
“Great experience. Got myself some super comfy and breathable linen blend pants for work. Sales rep was able to honor teacher discount. Appreciate the recognition.”
“Everyone was helpful from the guy folding clothes near the entrance, to the lady in the dressing room entrance, and the cashier as well. Quick, easy, and very organized to find the items. I was able to find what I was looking for and even got it altered for free. If you like Japanese street style clothing this is the spot for you.”
“I had such a great experience at Spencer’s thanks to Sydney and Alexis! I was shopping for a very specific item for my friend’s bachelorette party and couldn’t find it anywhere in the store. Instead of brushing it off or telling me to check another location, both ladies went out of their way to help. They double-checked the inventory and even brought out the ladder to reach the very top shelf—turns out the item was in stock after all! Super helpful, kind, and genuinely cared about making sure I got what I needed. Huge thanks to both of them for going above and beyond!”
“I always get my jeans from hollister- but what made this experience even better was the top notch quality service from Isabella! Hollister Cerritos team- you've got a great employee on your hands here.”
“The selection at this location is huge! Found comfortable jeans and shorts for everyday. Abraham was super helpful and nice, great customer service. I will be coming back.”
“WOW!! Let me start by saying I have not shopped at Express in a long time. But today I did have to go because my son needed a suit for a wedding. Since he s still a teenager and growing, I didn't want to go to a store with a high price ticket. I walked around for about ten minutes without a greeting or anyone offering to help me, which really upset me. I feel that the days of customer service are dying. That was until a gentleman came up and asked if there was anything he could help me out with. I told him Yes! I needed a suit for my son, and he replied, " Well, I am the right guy for the job. He asked for my name, introduced himself as Marlon, and said I will be helping out today. He then asked me what the occasion was and what size I needed. I told him I was unsure. I told Marlon my son was trying on a shirt in the fitting room. When he saw my son, he quickly grabbed a blue suit jacket and told him to try it on. It's your size. To my surprise, it was, and it fit perfectly. Marlon then explained the suit's details and why my son felt discomfort around the arm. I can say with all my confidence that no one has ever taken the time and care that he gave us regarding clothing. He could answer any questions or doubts I had and provide me with peace of mind. I walked into Express intending to buy a suit, only to be disappointed by the lack of attention these associates have. If it were not for Marlon assisting us and allowing us to feel welcomed and eager to help, I would not be here giving Express a five-star review. These are stars well earned by him, And I highly recommend anyone looking to buy a suit or excellent customer service to ask for Marlon! I sometimes shop at South Coast Plaza since it's closer, but Cerritos, you've earned a returning customer! PS. To the Cerritos store manager, please give Marlon a raise or promotion. He deserves it!”
“I read the reviews prior to visiting this store location -overall, they were not positive. I am pleased to note that I had a pleasant experience at this store location and it was the result of the store associate -Liliana, she she welcoming and efficient- this young lady delivered! Thank you Liliana for showcasing excellent customer service! You are an asset to this store/company - keep up the good work! I will ship this store location in the future.”
“Xavier helped me out A lot!!! So satisfied I got some good supreme and essentials gear and Couldn’t be more happier. These guys are game and have high quality stuff. No reps at all.”
“I had one of the best shopping experiences today. Wanted to give a shout out to Claudio! He was amazing! He was working the floor, registers, and fitting rooms. He was so helpful to not only the customers, but his fellow workers as well. His energy was amazing and his customer service felt like a hug.”
“I have been coming to this Zara for over 4 years already. Based on how long I have attended there all my experiences have been amazing and no complaints. I can say that I have been to this Zara at least 200+ times. The atmosphere of this Zara is welcoming, when shopping I feel comfortable and safe at all times. For every time I have attended I have never witnessed for experienced any sort of complaint. Physically this Zara is always organized and clean making my shopping experience amazing and easy every time. As well as the atmosphere Zara’s employees are kind, formal, and respectful at all times also making my experience comforting. Other than the atmosphere and employees, Zara clothes is impeccable. The styles, colors, and textures of the Zara’s clothes is high quality and every fashionable. Zara is worn by many A-list Celebrities and Fashion Icons like Hailey Bieber, Selena Gomez, Emily Ratajkowski and many more. I definitely recommend shopping here, if Zara is your style then shopping you can get high quality clothes and shopping experience!”
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“Shoutout to Devon who helped us out today with an exchange for my daughter’s shoes. Great customer service and he made it a very efficient transaction as he worked quickly between multiple customers!”