Spectrum Store
Cell Phone Stores ,
Internet Service Providers
Hours:
12859 Towne Center Drive Ste B, Cerritos CA 90703
Hours
About Spectrum Store
The Spectrum Store in Cerritos provides services for Internet, mobile, cable TV, and new products. Customers can visit to upgrade services, pick up or return equipment, and pay bills. Experiences with staff assistance vary. Some reviews report good and efficient service, with specific employees noted for being helpful, knowledgeable, patient, polite, friendly, and providing thorough explanations and follow-up care. These positive interactions resolved issues and created great experiences that customers would recommend.
Other experiences were less satisfactory. One customer faced a long wait of over a half hour due to a staff member having a problem with a process, and the manager did not adequately help or show them how to do it for next time. The store handles a range of requests from minor services like phone activations to resolving issues originally created by phone representatives.
Most Recent Reviews
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October 2026
Was queue 7 without online appointment, thought we were going to wait long, but around 10 minutes and we got served.
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September 2026
The assistance provided was extremely helpful and the demeanor was very friendly.
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August 2026
Thank you to, Jesus & Paul for the excellent customer service!
More Comments(80)
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