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“Mr Marco Guerrero is an excellent asset for ATT. My wife and I are very happy both with the service of Mr Guerrero. He explained everything about our questions. He was clear and patient. Again, thanks Mr Guerrero, it was a pleasure meeting you.”
“On Tuesday i went inside the store bcus i was issues with my lines and Horacio was kind enough to help us. With in less then an hour my problem was resolved.I'd like to thank Horacio for helping me to reactivate my lines. Also I'd like to thank the gentleman from customer service Victor Manuel for assistance also in this problem. If it wasn't for Victor I would never known I had to go to the store. Once again thank you to bother parties.......”
“My experience with Mr. Carlos was excellent in every respect; he provided me with clear explanations regarding all my services and clearly outlined the benefits of adding new lines. I am highly satisfied with the representative. Carlos was great!
Thank you!”
“Awesome customer service. I thought I had to fix the inside of my phone because the volume was always low he cleaned it, gave me a case, and even gave me screen protector for a low price”
“So grateful for Z! I thought my iphone pictures where “gone forever” (that was Apples words). He was able to help me recover my previous baby pics. Beyond thankful!”
“The staff here is wonderful and will help you as much as they can, and if they can't, they will figure it out for you, instead of making you figure it out. Today specifically, I talked to Rose, who was so sweet and sympathetic to my being ripped off by AT&T. I have always appreciated T-Mobiles customer service and today was no exception.”
“Shout out to Gustavo, who helped me switch everything back over from AT&T after I figured out they ripped me off. He was patient and at no point made me feel like an inconvenience. I love T-Mobile’s customer service and will never leave them again after the terrible service from AT&T.”
“I’ve been here twice now, and each time the managers and staff have had a great attitude and were very helpful. The customer service here is amazing — nothing like the Torrance location, which was unorganized and rude. I’ll definitely be coming back”
“I just wanna thank Josh he got me upgraded to the iPhone 15 and. Did a trade in super fast was very cool if you come to this location try to ask for him if he is available highly recommend”
“My wife and I visited this past week for a phone upgrade. This location is quite busy with all the foot traffic of the mall, but is expected because they are open pretty late . There's another location located across the street but close at 8. As soon as we walked in we were greeted and checked in. Our representative Ryan took really good care of us. He made us feel welcomed and happy. He was very professional and knowledgeable. We were in & out in 30 minutes . Everyone else was also very attentive to their customers. Overall, we are happy we came here.”
“This store is very organized, and the staff are knowledgeable. From the beginning, a gentleman kindly guided me to the line, and another gentleman with an iPad helped place my order. Then I met Nofo, who assisted me through the entire process of trading in my old iPhone and setting up my new one. She was very knowledgeable, patient, and full of positive energy, which made me even more excited about getting my new iPhone.
I truly believe this is an excellent Apple Store that perfectly represents the Apple brand — especially in terms of customer service. Thank you all for your hard work and for making my day!”
“Everything went really well with the salels and the online support. The answer on the other hand informed me there is a $30 fee to assist with transfering data from android to iPhone. One line $30, 2 lines $50. That Disturbed me.”
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“Honestly, my camera protector was cracked, but they replaced it in under 5 minutes—seriously, it took less than five minutes.
The new camera protector cost $35, and what’s amazing is that it comes with a lifetime warranty. If it breaks again, I only have to pay an additional $10 to get it replaced with a brand-new one.
With tax, it was $37.99, and I highly recommend it. This is seriously awesome. Totally worth it!”