Best Western Heritage Inn in Chico offers clean, spacious, and comfortable rooms that are well-maintained and quiet. Guests appreciate the friendly and helpful staff, making their stay pleasant. The hotel features a notable breakfast, often described as excellent and better than at other hotels, with a wide variety of options that satisfy many tastes. Overall, the rooms are considered nicer than expected, and the value is seen as good, despite some mentioning a slight price increase. However, some minor maintenance issues have been reported, such as a faucet that wouldn't turn and window shade problems. The area around the hotel has a significant homeless presence, which some guests found to be a downside, though this is outside the hotel's control. Despite these concerns, most reviews highlight the hotel as a good choice for comfort and quality, with many guests planning to return. Overall, Best Western Heritage Inn is viewed as a nice, reliable option with great amenities and a friendly atmosphere.
I was surprised by just how clean my room was! I could touch everything and it was clean! I have a clean problem so believe me it was clean, very comfortable bed and lots of towels. Thank you and when I come to see my son while he's at collage I'll be staying there always bc of the cleanliness. Thank you!!!
August 2026
Arrived 5 am after long day/night of driving. Paper work had wrong address and phone #. Attendant tried to make me sign, refused until corrected. Room warm. AC worked poorly. No blackout curtains (am sleeping needed). Beds broken down and old linens. Second not so good experience. Won’t return 🙁
July 2026
We always go to this BW. We get poi ts when you make an account with BW. They have pool and hot tub. The continental breakfast is great and free. Quite and clean.
