The UPS Store in Chino Hills is locally owned and operated, offering packing, shipping, printing, document finishing, a mailbox, notary, shredding, and faxing services. Customers describe the staff as very professional, thorough, kind, knowledgeable, helpful, and courteous, with amazing customer service. The store is run very nicely, with the owner often present. One reviewer ranks it in their top two stores within a 50-mile radius. While generally impressed, one customer notes a complaint regarding a specific UPS packing policy. The store provides helpful services like cutting printed materials and even assisting customers at their car when needed.