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“Anahi was so helpful and clearly explained all of the details that I needed for my issue. She was very knowledgeable in regard to how the process for trade-ins, plans, and even internet plans worked, which was very helpful! I truly appreciated Anahi's willingness to take the time to ensure I left with everything I needed!”
“Had an incredible experience here thanks to Ramses! He made everything super easy and took the time to explain all my options without any pressure. If you're coming to this T-Mobile, definitely ask for him—he’s a pro and provides top-tier customer service!”
“For over three years, I invested more than 35 hours talking with T-Mobile’s different engineering areas trying to solve a technical issue a my phone. They even supposedly escalated it to their most specialized engineering teams. After T-Mobile said this was not a T-Mobile issue and that it was an Apple issue, they sent me to talk to Apple. I then spent another 20 hours talking to Apple, where I received excellent support from Apple’s technical team, and they even replaced my phone but bounced me back to T-Mobile. After all that, today I went to the Otay Ranch T-Mobile branch, where Adrián kindly helped me, and in less than two minutes, he solved my technical issue by removing a parental control (phone guardian) problem. The parental control issue was directly from T-Mobile, which is why I feel the three years and more than 35 hours were wasted. Therefore, I believe T-Mobile’s sophisticated phone support team should be better trained, and I think Adrián could give them some very good lessons.”
“I couldn't be more happy with my sales transaction with Armando. He helped me and my family move over from Verizon and he made it a seemless experience. He hooked us up with new phones and we pay less now. 10/10 recommend.”
“I had a wonderful experience switching internet providers thanks to Minerva. She provided the best customer service and went above and beyond to help me. I ended up saving $35 a month thanks to being a customer already and a great Cyber Monday deal. Couldn't be happier with my new router it's so simple and easy to use. Thank you Minerva I can't wait to come back for my future devices.”
“Went to this T-Mobile to surprise our daughter with a phone for her birthday! They were discreet and helped us to keep the surprise quiet! But, we ended up having to order it via the T-Mobile app because they didn't have the model we wanted in the store.”
“Felipe and the crew helped me out so good !!! 10/10 would recommend, got me in and out within 30 min and made the whole process so easy peasy, sorry I couldn’t leave a review on the T-Mobile text side, I never got the text for the survey,
I lowkey only leave reviews when I get great service, THANks AGAIN FELIPE !!!???”
“If you come to this store make sure you check the whole mall. The store is not where Google says it is, but it is in that mall. Just check around, itll be close to the freeway.”
“Shoutout to John at the Verizon store in Chula Vista, CA off H Street by the 805.
I had issues with my account, and this man really took care of me. He worked with me for two days, about two hours each day, making sure everything got fixed the right way.
He stayed patient, showed respect, and didn’t rush me at all. Real good customer service, and you don’t see that much anymore.
Verizon, y’all got a good one. John deserves a raise.”
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“Excellent customer service, although I've had some issues with the bandwidth their response time and attention during the troubleshooting process is far superior than Cox (in my opinion) so signing up for another 4yrs.”