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8:30AM - 5:30PM
3712 Main St, Chula Vista
Mailbox Centers
“I dropped off a return package from an online retailer and they claimed they never received the package. I called this PostalAnnex location where I dropped the package off and they were so helpful and helped track the package for me. Great service! I definitely recommend this location because their customer service is great!”
“Theee best customer service. I needed a Uhaul to move some boxes from my house. None were available for the day I needed it. Michelle went above and beyond to get me one on the day needed. Best place for shipping and Uhaul needs. Thx again guys”
“The employee Jeffrey was well trained and very helpful. I had to ship a Chairish Drop Off & Go prepaid item I sold on the Chairish website. According to Chairish, I could take it to any UPS Store. Prior to coming here, I went to 2 UPS stores and was told they don't do that. I am grateful that Jeffrey was there to help me, and it was easy.”
“I went to this UPS last week and received excellent service from the ladies working there, they helped me with the labels and answered all my questions, overall great service.”
“Staff is wonderful, taken pictures for passport have items notarized packages delivered to my box, every single time great service. Been a customer for over 27 years would highly recommend.”
“I'm giving the 5 Star review to David. He was running the store by himself on a Wednesday afternoon. I don't know what the circumstances were for that situation to occur. But David handled, multiple customers, copies, mailing, complicated items for customers, receiving drop offs from Amazon and greeting new customers and ensuring them he would help shortly in a matter of minutes. David is the 5 Star. I hope working alone is not the norm as that would be too much for anyone after a while. Thank you David, you deserve the best.”
“⭐⭐⭐⭐⭐
I walked into The UPS Store thinking I was just making a quick Amazon return. Then Rennato saw me standing there with a mountain of stuff I needed to ship to Japan through an FPO/AP address.
Immediately: “I got you.”
From there, Rennato helped me figure out the right box, organize everything, count and document every individual item, and get the entire shipment processed correctly. Toys, candy, books, socks—you name it. There was a LOT to go through.
What could’ve been a complete headache turned into one of the best customer-service experiences I’ve had.
And this dude is FAST. ? I literally asked him, “Bro, how do you type that fast?” His answer: video games. From there we’re talking games, computers, life, everything—while Rennato is STILL flying through the paperwork and getting the job done.
That’s what impressed me most. Rennato can actually connect with a customer while continuing to work efficiently. He’s personable, knowledgeable, hardworking, and genuinely made me feel like he cared about getting my shipment to Japan done correctly.
His coworker helping us deserves recognition too. I unfortunately didn’t catch her name, but they worked extremely well together.
Management: pay attention to Rennato.
Employees like this are the reason customers come back. I’m serious when I say this young man has leadership potential. Give him opportunities. Develop him. And yes—give this man a raise.
Rennato, thank you, brother. What started as an Amazon return turned into a genuinely memorable experience.
5 stars only because Google won’t let me give you 10 million. ⭐⭐⭐⭐⭐
And Rennato—if management ever asks whether a customer specifically went out of his way to advocate for you:
Tell them John did. ?”
“Excellent customer service at PostalAnnex! The staff were friendly, professional, and very helpful. The positive changes under the new management are clearly noticeable; everything feels more organized, efficient, and customer-focused. This location has improved significantly, and it’s always a pleasant experience coming here. Highly recommend!”
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
“Michael assisted us with same day viewing options and pricing. The overall facility is clean and has great hours for access to your unit. We booked same day thanks to his assistance!”