CubeSmart Self Storage in Citrus Heights is noted for its excellent customer service. Multiple reviews highlight that the manager and staff are very nice, helpful, polite, understanding, and excellent. One customer appreciated a helpful call from customer service before moving in. The experience is described as easy and fast, with one transaction taking only ten minutes. This contrasts with a negative experience at a competitor. However, some reviewers mention that rates keep increasing, which was difficult for a senior citizen on a budget. There was also an issue with a pest problem that destroyed items, even after moving units. Overall, the staff's supportive service is the most consistently praised aspect.
Ben and Sheldon are always helpful and nice and the new girl Felicia was helpful as well
June 2026
Customer service was wonderful. Very helpful every step of the way. The ability to do the contract online, get your unit after office hours was great. Never experienced that with any other storage place.
May 2026
Always a great experience at this location always good service and a staff that cares. Thank you
