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10AM - 5PM
17801 Colima Rd, City of Industry
Banks
“I recently experienced a stressful issue involving a time-sensitive escrow wire transfer during my new home purchase, and I cannot thank Credit Union of Southern California enough for the outstanding service I received from Josh, Andy, and Eric.
Instead of treating me like just another account, they listened, communicated, followed up, and handled my situation with professionalism, empathy, and care. Josh personally called to confirm my funds were released, Eric advocated for me, and Andy took the time to review everything thoroughly.
In a world where member service can feel transactional, this team truly lived out the “people helping people” philosophy. Their kindness and professionalism helped me close on my home, and I’ll always be grateful for that. Thank you again!
— BG”
“The staffs always provide great customer services with professional manners. Highly recommended to anyone who has not have an account to joint the Industry branch and experience their great customer services 👍”
“I’ve been a loyal customer of Preferred Bank for ages, and I had to share my experience for Preferred Bank. It’s been a consistently positive experience for me. From the moment I step inside, I’m greeted with a warm smile and friendly service. My transactions are always accurate and timely, which is a huge plus. It’s been way too long since I’ve had a review like this, and I hope more people appreciate the great service they receive here.”
“Are you looking for a loan or need to refinance? John can help you out. He is such a nice guy and is and expert in his line of work. Give John a call to refi your home today!!!”
“I would like to say philip Jaoquina and kate you all rock great customer service A+ from me each one went above and beyond kate even brought me ice for my coffee you guys are awesome will definetly be recommending this location to family and friends once again as it is everytime i come in . Job well done guys .You all deserve a major raise .also thank you for the amiles you really changed my day around thank you yall rock”
“I have been a customer of this branch for years and always have pleasant banking experience especially with Michelle who is very helpful, friendly and knowledgeable. I am impressed by her patience and attentiveness when helping me with all my banking transactions especially my interest in the Lunar New Year Promotion Offers. Michelle is a real asset to your banking institution.”
“Convenient location but the only down side is they only allow 4 customers inside due to COVID, so there's a very long line all day. The average wait time here is around 20~30 mins. I got tired of waiting so I drove down Colima road and found another branch near HK plaza within 3 minutes, and there's literally no wait line at all. So if you see a long line here, might be better off go to a nearby branch.”
“I will share with you that calling the Customer Service number for anything will result in a very bad experience and complete nightmare! The reps over the phone are horrific at best.
I will give praise to a Relationship Banker that I met in person at this location by the name Marcella. Marcella went up and beyond to assist in an issue I had. She is a true professional and BMO is fortunate to have her.”
“I've just met two of the nicest people to have open an account with. Normally, banker staff are rude or have a chip on their shoulders. But not these two, Alejandra Barberena and Gina Garcia. First off, they open the door right on time, greeted me with a smile and maintained professionalism throughout my account process. I would definitely, recommend starting a account at this Eagle location, you will not be disappointed. Thank you ladies for making my experience a pleasant one.Mr. D.”
9AM - 4PM
18725 Gale Ave #150, City of Industry
Banks
“Stopped in today to try and deposit a couple hundred bucks through the ATM got 100 in… Then addressed every ATM machine they had here… Trying to get the other hundred in… After waiting in line for just a few moments a wonderful banking associate named Tania stepped up and addressed the situation Made for a very pleasant banking experience, indeed thank you very much”
“Christopher Gonzalez was excellent. His customer service is five stars. He made the impossible happen. This guy deserves an outstanding ovation deserves a raise. He is the business banker here at Wellsfargo.”
“This rating is specifically for the help Aracely and Alex gave me. Despite calling corporate support in advance to make sure I understood the requirements and availability of funds for my transaction, Chase’s processes and general lack of care from most people I spoke with left me unable to access my money when I arrived in this branch and needed it. I was so fed up I was ready to close all my Chase accounts. When I felt lost, Aracely found me, helped me navigate all the “not possible”s to get me set up again and Alex helped finish the transaction. They saved my Chase relationship by being genuinely helpful people.”
“Small office in a convenient location for us whenever we go to Rowland Heights for lunch. The bank's website have room for improvement but the friendliness and genuine help from branch manager Victoria Liang more than makes up. She always make time to greet us when we visit her branch, and when help is needed, she knows what buttons to push to help us get things done. Highly recommend for Asian customers who need more personal attention than what big banks can offer”
Open 24 hours
150 N Hacienda Blvd, City of Industry
Banks
9AM - 5PM
150 N Hacienda Blvd, City of Industry
Banks
“Unorganized n worst service - Prejudice n they do a good job in ignoring you - especially, the Manager - she only pays attention to you if, you are a man or young guy or a Spanish speaking person.
American people are annoying to her.”
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“Jay Weng is friendly and professional account manager. I enjoy working with him. Every time I walk in branch, he will find time come over chat with me and offer help. This makes me the reason to stay with Citi as long term customer both business and personal. Thank you, Jay.”