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““Many thanks to Ms. Ka Ki Lau for her excellent service! She was very professional, patient, and friendly. She explained everything clearly and made the whole process smooth and stress-free. I really appreciate her support.””
“5 Star Service! I was referred by my boyfriend who had great things to say, and I was in the market for a new bank. Michael was extremely helpful, professional and friendly. He explained everything so well I had no questions or wondered what I signed up for. I couldn’t have asked for a better experience! And we even did a zoom meeting with Aaron who was helping out at another branch, and the two of them worked their technology magic! Thanks to both of them for all their help! I’m so happy to be a customer!”
“I highly recommend having a bank account here for the personal service. It is a small branch and you really get a very personal feel in this place. Why bank at large impersonal bank where you don't know anyone and they change personnel often, when you can bank here and get to know their entire staff? For my basic banking needs, the staff here do a great job. Even it if is just cashing checks, the lines are short, and the service is excellent!”
9AM - 4PM
1605 S Azusa Ave, Hacienda Heights
Banks
“I really appreciate the customer service at this branch! The staff is always friendly and willing to help with any questions I have. Plus, the location is convenient and well-maintained, which makes my visits hassle-free.”
“Sorry some people had bad experience with this bank at this branch. I agreed some of their branches are very rude and not customer service friendly. I drove all the way to this branch another day and i went did some banking service, one of the male banker was very nice and greeting and said, " How may I help you?" That is professional!Then he helped me with my banking not even over 5 minutes and done with all the transactions. I was happy with the service. And from now i will come to this branch because is a much better service than any of their other branches.”
“great helpful friendly customer service. everyone was attentive to all the customers. not just to me. heather was patient and went the extra mile to help me with my problem.”
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“I am very grateful to Jason Wang for helping me with the witness document related business. This is the third time I have received help. Thanks again to ICBC America for providing us with such convenient services.”