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“I came in to become a member and apply for an auto loan. I just want to say thank you to Tiffany! She was very helpful, professional, and friendly. I can’t thank you enough for making the process so smooth!”
“Great credit union. Available pretty much everywhere. At this branch (West Covina), the employees are helpful and really do want to help members with financial decisions like mortgages, car loans, personal loans, and other financial tools.”
9AM - 6PM
2646 E Garvey Ave S, West Covina
Banks
“Been coming to Wescom for last 15 years. Happy to have a branch in West Covina. If you are in need of a great credit union, look no more. Staff have been friendly and informative.”
9:30AM - 4:30PM
3455 Nogales St, West Covina
Banks
“Thanya was great super patient, very helpful and efficient. I always have a good experience coming to this location. Thank you to the whole team that works together to create pleasant experiences.”
“Great customer service overall. My only issue is with the ATMs. I've been a member for years and continue to be happy with the staff, but I’m trying to understand what’s going on with the ATM situation.
Years ago, I assumed the ATMs were out of service because they looked outdated. This year, they were finally upgraded—the new machines look great, and I was thrilled to see they worked after hours. But when I returned a couple of weeks later… dear Jesus, the ATM was out of service again.
I genuinely don’t understand what the problem is. If I use another credit union’s ATM, I get charged. I’m really unsatisfied with these ongoing ATM issues.”
“Chase has been my trusted bank for many years, and it continues to make both my personal and business banking easier. Whether I am making deposits, transferring money, or managing my company’s daily finances, their services are efficient, convenient, and reliable.
The team is always professional, helpful, and ready to assist whenever I have questions. As a business owner, having a dependable bank is incredibly important, and Chase has consistently provided the support and tools I need. Based on my experience, I’m happy to recommend Chase to individuals and business owners looking for a bank they can trust.”
“I came to cash a check and since I didn't have an account they didn't pressure me to open an account with them , they just said it's a $10 cashing fee which was fine”
“Love them! My parents have been banking with them since I was little. They always make you feel like you matter. You're not just an account number to them. Everyone's always so nice and willing to help you.”
“This is a great credit union. I have had astounding service during the years. Several days ago, I had the wonderful experience of having two exceptional young employees assist me with my auto loan. I had a wonderful reception from Anna Recendez, whom I later found to be the manager. I inquired about an auto loan formy new vehicle. Anna did the numbers and hooked me up with a great interest rate. However, i did have to return at a later date to sign the paperwork. During that particular visit, I had the pleasure of meeting Lidia Marquina. Lidia handled the remaining paperwork and numbers and got me a great interest rate. I signed all the docs and I really felt great about taking my business here.”
“I don’t usually take the time to write reviews for banks, but this West Covina branch really left a great impression on me.
During my recent visit, Andy helped me resolve an issue that had been bothering me for quite some time. He was patient, professional, and explained everything very clearly. Most importantly, he genuinely helped me get the issue taken care of. The entire process was smooth, and I never felt rushed.
I also really appreciate the overall atmosphere of this branch. It is clean, organized, and comfortable. Every time I come in, the staff warmly greets me and is always willing to offer help when needed. Everyone here is friendly and patient, which makes the banking experience feel much more personal and welcoming.
Overall, this is a branch where you feel comfortable and genuinely cared for. I’m very satisfied with both the environment and the service, and I would be happy to continue coming here for my banking needs.”
“Daniel helped me this morning. He had awesome customer service and a great attitude I was in and out. He gave me very helpful advice because a friend of mine got scammed and he gave me all the information I could give to her. thank you !”
9AM - 5PM
401 South Glendora Avenue, West Covina
Banks
“This review is only for the person I spoke to, not a reflection of the bank or customer service overall.I wanted to close my bank account since I felt that there were many restrictions with this bank. I value ease of online banking, and I less restrictions overall.I spoke to a lady on the phone named: Roxanne Sanchez, she was great.I called her only after the general customer service line was full with unusual "high volume." Roxanne was great. I'm still closing my account, but Roxanne did a great job explaining things to me.Unfortunately, I still have to go into the branch to close the account, which in this day and age, it's tedious to have to drive somewhere and wait in line.”
“Ms. Tiffany Chen helped me out to make a new credit card and she was the best !! She was professional and polite, and helped out in every way possible. I would definitely recommend her !”
“When we bought our 2nd home they gave us the best deal and service. Now, with my new car I am financing some part of it, so I can purchase the extended warranty. A way of feeling safer by purchasing A Ford vehicle. However, we shopped around several credit unions. We looked at several Credit unions, some credit unions from work, and we also looked at many other credit unions. Nobody was able to beat their APR, of 3.49. Thank you Mr. D. Soleta and Vanessa”
9:30 AM - 4:00 PM
777 S Glendora Ave, West Covina
Banks
“I do not like going inside a bank. I don't know why. But I went inside to make a large transaction a couple of times, and I always got a great service. All the tellers were very responsive and helpful, and not at all intimidating. They made small talks and seemed really care.”
“Been banking with this institution for 27 years through all 3 name changes! 😆 the staff are always cool, customer service is very personable, and even the help with anything over the phone always results in a diligent response and resolution. Would definitely recommend for personal, business, or property needs.”
Open 24 hours
2901 E Eastland Center Dr, West Covina
Banks
“Came here to do some Trust work and getting an account out under my name. Johnathan took care of me and my aunt. He was friendly and patient and explained everything clearly. Great customer service skills. He made the job of getting the accounts updates super easy.”
“I highly recommend that you choose Wells Fargo bank to manage your money. You will find that they value your business. They have a fraud protection program that will stop unfamiliar transactions. I really like banking with this institution.”
“Good people working there and they are helpful. However today there was human poop by the ATM and I think someone step on it as well. I try calling a phone number to there bank to notify them but I was only able to talk to a robot, no direct phone number from a person working there.”
“Jhoel the manager is amazing! There was an unfortunate incident occurring as I was there and he handled is spectacularly. It's nice to know that when the homeless get out of hand, Jhoel is there to curb that situation and protect his clients interest”
Open 24 hours
3670 Nogales St, West Covina
Banks
“Trying to get thru on the phone is a nightmare. Takes you to one prompt after another. Finally get thru and customer service rep knew very little as to the questions I had. Decided to go to the branch and teller was very nice.”
9AM - 4PM
1520 East Amar Road, West Covina
Banks
“Few months ago, it was Saturday and I didn't know that were close. But then I push the door and it was unlock. So I thought they were open. At first I was alone and keep saying 'hello!”
9AM - 4PM
150 S California Ave, West Covina
Banks
“I am writing to express my gratitude and appreciation for the outstanding service I received from one of your employees, Edgar Santiago.
Today, I visited your branch office to address an issue with my card. From the moment I approached Edgar with my problem, he was incredibly welcoming and attentive. Edgar listened carefully to my concerns, provided clear and concise information, and efficiently resolved my issue.
His professionalism, patience, and willingness to go the extra mile made a significant difference in my experience. It is rare to encounter such a high level of customer service, and I believe Edgar's efforts should be recognized.
Thank you once again for the excellent service provided by your employee.”
9AM - 5PM
2901 E Eastland Center Dr, West Covina
Banks
“I've always had a positive experience at this Bank of America location! The staff is friendly and knowledgeable, making banking easier and more enjoyable. The convenience of their services keeps me coming back!”
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“I'll start off by stating that Alfred and his team of professionals are hands down the best Tax preparer's I have ever had the pleasure of doing business with. Accommodating and kind... they ARE NOT a cookie cutter Tax service and treat you like a human being. I'll give you the Bullet points: * PROFESSIONAL!!! these people know what they are doing!! They sit with you and take the time to discuss the nuances of your particular tax situation. * Accommodating!!! I literally ran in last minute and Alfred immediately scheduled me. Go see them. They will take care of you”