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9AM - 2PM
332 S California Ave, West Covina
Banks
“I'll start off by stating that Alfred and his team of professionals are hands down the best Tax preparer's I have ever had the pleasure of doing business with. Accommodating and kind... they ARE NOT a cookie cutter Tax service and treat you like a human being. I'll give you the Bullet points: * PROFESSIONAL!!! these people know what they are doing!! They sit with you and take the time to discuss the nuances of your particular tax situation. * Accommodating!!! I literally ran in last minute and Alfred immediately scheduled me. Go see them. They will take care of you”
“Made an appointment online to open a checking account at 12:30 pm on a Saturday with Jenny Troung to assist us. All banks do this for these types of account needs. Most only have tellers for deposit and withdrawal. It was very busy but to our surprise we were greeted by her at the door. She was very thorough, kind and considerate. She opened an account and 2 credit card accounts for us. She went through everything including the app setup and zell. Also assisted us with bill pay feature. I was really impressed by this, Chase bank has obviously has some very caring employees. Great experience ?”
“This review is only for the person I spoke to, not a reflection of the bank or customer service overall.I wanted to close my bank account since I felt that there were many restrictions with this bank. I value ease of online banking, and I less restrictions overall.I spoke to a lady on the phone named: Roxanne Sanchez, she was great.I called her only after the general customer service line was full with unusual "high volume." Roxanne was great. I'm still closing my account, but Roxanne did a great job explaining things to me.Unfortunately, I still have to go into the branch to close the account, which in this day and age, it's tedious to have to drive somewhere and wait in line.”
“Super helpful and great customer service. Solomon helped me with my auto loan and was very knowledgeable and personable. He made the process easy and answered any questions I had.”
Open 24 hours
2901 E Eastland Center Dr, West Covina
Banks
“Came here to do some Trust work and getting an account out under my name. Johnathan took care of me and my aunt. He was friendly and patient and explained everything clearly. Great customer service skills. He made the job of getting the accounts updates super easy.”
“The staff is very kind and helpful. I love they were honest that the wait might take a while but it was only 30min and I expected it to be much longer cause they helped like a good 8 people ahead of me! I got the kindest most informational employee, Alejandra set my account so fast and she was so kind enough to help me apply to a credit line which I got approved thankfully. I never felt like I was asking to much questions and all my questions were answered and she even shared tips and advice for me since I just recently became a military wife. I feel so much support from her and if I have any more questions or worries about my account. I know I have a reliable, knowledgeable, and kind person here at this location! I will HIGHLY recommend Alejandra to anyone reading this review! I won’t be going to any other near by location but this one, thank you for the staff’s amazing customer service!”
“I came to cash a check and since I didn't have an account they didn't pressure me to open an account with them , they just said it's a $10 cashing fee which was fine”
“Daniel helped me this morning. He had awesome customer service and a great attitude I was in and out. He gave me very helpful advice because a friend of mine got scammed and he gave me all the information I could give to her. thank you !”
“This is a great credit union. I have had astounding service during the years. Several days ago, I had the wonderful experience of having two exceptional young employees assist me with my auto loan. I had a wonderful reception from Anna Recendez, whom I later found to be the manager. I inquired about an auto loan formy new vehicle. Anna did the numbers and hooked me up with a great interest rate. However, i did have to return at a later date to sign the paperwork. During that particular visit, I had the pleasure of meeting Lidia Marquina. Lidia handled the remaining paperwork and numbers and got me a great interest rate. I signed all the docs and I really felt great about taking my business here.”
“I have been doing business with Cathay for several years. This branch is outstanding, the staff are nice and helpful. They speak English, Mandarin and Cantonese.”
“I love this bank everyone is so polite, nice, and very helpful, I'm with a sharebranch, and they are always ready to help, also it is never crowded, they take you right away, I love this branch.”
“Good people working there and they are helpful. However today there was human poop by the ATM and I think someone step on it as well. I try calling a phone number to there bank to notify them but I was only able to talk to a robot, no direct phone number from a person working there.”
“I have been frequenting this branch since '08. and as I've seen tellers come and go they all seem to have one thing in common. They actually take the time to learn, and call you by name. They have also mastered the 3 p's, patience.polite and pleasant. Good management George! JESSICA, Kim,& Ariasella(sorry I butchered your name) are awesome P.s . last time I was there, I was the only white face in the lobby. You spelled "hater"wrong Francisco.”
“I went to Bof A located at Amar Rd. West Covina branch.I was helped by Daniel Rocino and Jose Castro relationship banker.I have problems with my EDD card about to close. I have a very satisfactory experience with my visit.They are both very helpful, knowledgeable and very professional. Daniel is very patient and even took time to fix my problem. He definitely made me feel as a valued client. I highly recommend looking for Daniel if you have banking problems. He's a big asset to Bank of America.”
“I highly recommend that you choose Wells Fargo bank to manage your money. You will find that they value your business. They have a fraud protection program that will stop unfamiliar transactions. I really like banking with this institution.”
“Jhoel the manager is amazing! There was an unfortunate incident occurring as I was there and he handled is spectacularly. It's nice to know that when the homeless get out of hand, Jhoel is there to curb that situation and protect his clients interest”
“I am writing to express my gratitude and appreciation for the outstanding service I received from one of your employees, Edgar Santiago.
Today, I visited your branch office to address an issue with my card. From the moment I approached Edgar with my problem, he was incredibly welcoming and attentive. Edgar listened carefully to my concerns, provided clear and concise information, and efficiently resolved my issue.
His professionalism, patience, and willingness to go the extra mile made a significant difference in my experience. It is rare to encounter such a high level of customer service, and I believe Edgar's efforts should be recognized.
Thank you once again for the excellent service provided by your employee.”
“When we bought our 2nd home they gave us the best deal and service. Now, with my new car I am financing some part of it, so I can purchase the extended warranty. A way of feeling safer by purchasing A Ford vehicle. However, we shopped around several credit unions. We looked at several Credit unions, some credit unions from work, and we also looked at many other credit unions. Nobody was able to beat their APR, of 3.49. Thank you Mr. D. Soleta and Vanessa”
9AM - 4PM
2901 E Eastland Center Dr, West Covina
Banks
“I don’t know why the rating is so low. I’ve had pleasant experiences every time I have done my business here. Even though I don’t know much about banking and finance, Mario,the senior banker, is always patient to respond. He is always professional and quick in solving my problems when I don’t quite understand some procedures.”
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“The whole team is amazing here. I've had to deal with insurance checks and it's been a pain but they've really made the process go by as smoothly as it possibly could be. I want to give a shout out to the security guard who is always welcoming, the two employees at the front greeting, and to Drew and Edwin. Drew & Edwin have been amazing and I can't help but recommend this location enough. Thank you Schools first team!
Mikey”