Big O Tires in Concord is known for its legendary friendly service and honest, worry-free tire and auto service. The staff is consistently described as super friendly and top notch, taking time to thoroughly explain issues and offer repair options without trying to upsell on unneeded services. Customers report that prices are often better than competitors for the exact same major brands, which include Michelin, BFGoodrich, Continental, Cooper, Goodyear, and others. The team provides straight talk on tires, brakes, suspension, oil changes, and other maintenance. Many customers express deep trust in the management and crew, noting their knowledge, work ethic, and ability to make customers feel comfortable from beginning to end. This trust leads to strong loyalty, with customers following specific managers to different locations and stating they won't take their cars anywhere else. Services include free alignment checks, with early, late, and weekend appointments available.
My oil change experience was swift and effortless. The service was exceptional, and Adam and the team were wonderful. The waiting area was remarkably clean and well-organized, making the wait quite pleasant. I intend to designate this location as my preferred one. Thank you very much.
July 2025
Super friendly staff. Took the time to explain (twice!) what’s wrong with my tires and my offered me options of how they can repair it. my father first and then explain to me later the same day. Awesome service!
July 2025
Had a nail in my tire. Walked in at 4:45, out by 5:10. Great service!
