Astound Broadband Powered by Wave offers internet service in the Bay Area with deals starting at $19.95 per month, including a best value gig internet offer. The service provides ultra-fast gig speed internet with no data caps and no long-term contract. Customers can save money, with some reporting saving over $150 per month. A Bay Area exclusive offer includes free Whole Home mesh WiFi by eero for the first year. The installation experience is often reported as very easy and pleasant. Service representatives are noted for being exactly on time, very helpful, knowledgeable, patient, and cheerful. They assist with setup, answer questions, and ensure service works with various devices. Some customers receive a follow-up call after installation to ensure all is good. Customer service features real, live people answering inquiries, and the company provides notifications with the service person's name and employee number when they are on the way. While many report amazing customer service and consistent performance, some note that installation can take longer than anticipated. A few experienced issues after installation, such as printers or landline message machines not working, and could have used more instruction on how to fix these problems. Overall, the service is frequently recommended by customers.
The Internet seems very good, and the installer, Ray, was super. I’m not very happy about your website and the service I received there. The website takes a long time to load and the wait time to talk to someone is ridiculously long.
November 2025
I just wanted to let you know your employee Noel J. is wonderful. He is very professional and kind, answered every question and explained everything before he installed the internet service. I was very impressed and delighted to get such outstanding service.
June 2024
Astound has been very proactive and helpful in getting our difficult installation completed. The underground conduits were blocked, and they managed to get the right team to clear them in just a few days. This was really important since cell service is not strong at our new home and office.
