Xfinity Store by Comcast, located at 2001 Diamond Blvd in Concord, CA, offers a range of Xfinity services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. The customer service at this Xfinity Store is consistently praised as excellent. Employees are described as friendly, welcoming, and knowledgeable, offering a wide variety of options for phones, internet, and cable. Customers have received prompt and efficient service, with staff members taking the time to address their issues and provide solutions. One customer had a positive experience replacing their phone, with a staff member named Ali finding them a 50% discount deal. Another customer was impressed with the staff's ability to quickly identify and resolve issues with their cell phone and cable box, leaving them feeling comfortable and confident in the store's services. Customers have also appreciated the store's willingness to provide free upgrades and equipment, such as a new router, to address ongoing issues with their Xfinity services. The staff, particularly an employee named Todd, have been commended for their helpfulness and informative approach. Overall, the Xfinity Store by Comcast at 2001 Diamond Blvd in Concord, CA, is highly recommended by customers for its excellent customer service, knowledgeable staff, and efficient problem-solving abilities.
Tatiana was amazing!! Helped me pay my xfinity mobile bill using my prepaid credit card.She was patient and kind and very helpful.Definitely recommend this store plus it was nice in air conditioned , which is great on this almost hundred degree day!
July 2026
We went into the store to get my elderly father a new phone. Both my dad and I are not very techy and Dorian Thompson was wonderful to work with. He was extremely patient, knowledgeable, and helpful. We had a great experience and thank Dorian for helping to make it so great!
July 2026
🤨WHY ARE THE COMMERCIALS SO DAMM LOUD, FIX THE SOUND LEVEL. EVERY TIME COMMERCIALS COME ON THE VOLUME RAISES LIKE YOUR TRYING TO BLOW OUT MY TV SPEAKERS! 🔊 🤯 HAPPENS ON ALL TV'S IN THE HOUSE OR ANYWHERE COMCAST IS THE CABLE SERVICE