Ross Dress for Less offers a wide variety of clothing for men, women, boys, and children, along with shoes, household items, gifts, and linens. Customers appreciate the store for its great prices, often 20% to 60% off department store prices, and the quality and stock are usually consistent. The store features a selection of skincare and perfume, with some customers finding cute clothes and good deals, like perfumes for as low as $8. While the store's layout can sometimes look disorganized, efforts are being made to improve. Customers mention mixed experiences with staff, noting some are unhelpful or unfriendly, though the manager is often praised for being kind and helpful. Despite smaller selections compared to before COVID-19, shoppers still enjoy the good prices and quality merchandise.