Citi provides a range of financial services from digital banking to wealth management. Long-term customers of 20 years report consistently great and friendly customer service, with staff ready to help in person or on the phone at many locations. The team is professional and quick to resolve any problems, leading to very satisfied clients who consider it a great bank. Some experiences can vary by branch, but the service is generally appreciated.
If there was zero rating that's what I would give. Absolutely incompetent people work there including managers. Know one has an answer for anything I will never bank there again. Including having any credit cards associated with them.
May 2023
I waited and waited at their bank on Harbor and finally gave up and drove to the 17th Street location. The guys at Citibank on 17th were professional in every way and provided exactly what I needed. Very satisfied.
April 2023
I've been a member of Citibank for more than 20 years if I've ever had a problem they were quick to resolve it. The staff is very friendly in every office I've ever been into and I do go to at least 10 of them on a monthly basis. great bank, probably number one in the top 10.
