Home Improvements near Costa Mesa, CA

“I could say A LOT about the 120lb washer I ordered new online arriving used, dented, and leaking, but the truth is I'm just grateful the manager, Curtis, understood my predicament and took the intiative to make sure I got the help needed to send the 120lb washer back as soon as possible.

Thank you Max for the followup and a HUGE thanks to Louie and Randy for driving over and bringing the washer back with such a great attitude. We should all be glad to know such great service is here in Costa Mesa.”

“I reached out to Treeium Inc. to see if I could get a free estimate on a project for my frontyard (pavements and gates).Ashley, was the one who assisted me. She listened to what my needs were and sent me a link to look at all the different kinds of impressive pavements that had been done. Unfortunately they did not do gates, but Ashley went out of her way to find a specialist and made a note for them to assist me - regarding the gate. You do not see this 'going the extra mile' service often these days!I sense her smiling (by her voice) throughout our phone conversation; she was nice, cheerful, and very informative.Regardless of the outcome of weather I hire or not, I made an appointment for this Friday.I just wanted to say "Thank you Ashley for your excellent customer service and for your help - you're awesome!"”

“Naddour’s Custom did an amazing job! The quality of their work is outstanding, everything was done with so much attention to detail. They were professional, reliable, and really cared about making sure I was happy with the final result. I highly recommend them if you’re looking for top-notch custom work!”

“Hello Sharon
This is the 3 cart full of returns guy
I just wanted to say I'm so satisfied how you took care of my returns so knowledgeable and so professional great customer service with a smile super good vibe and a busy bee .
Thanks so much . 100 thumbs up”

“It’s your typical Home Depot. I’ve had good experiences here before. Also, and can get busy sometime and held up, depending on the time of day. Overall, four out of five.”

“After a dozen phone calls and emails to "Vissani", Galanz, Midea and Magic Chef appliance reps for broken freezer, the Team at Tustin Home Depot was able to help me out with an exchange. Went above the norm to provide great service. Do your research for this store brand.”

“Shout out to Melissa, Jason & Carl. All three were helpful as I was clearing out a bathroom sink & needed the right supplies. They were kind, informative and made it easy to clear it out. Thanks!”

“This rating is for Melissa Pineda from the Gardening Department.

I want to personally thank you for over delivering on customer service. My husband does extensive research before purchasing anything. After completing his research, he chose Home Depot to purchase a weed eater, only to be told that the model he wanted was out of stock.

After speaking with Melissa for a few minutes, my husband walked away, assuming that was the end of it. Moments later, Melissa came running to let him know she had found exactly what he was looking for in the back, a Ryobi 40 Volt weed eater that came with a battery and charger for the same price I would have paid for one from eBay and the swap meet at Orange Coast College. I'm glad I bought it from Home Depot because it comes with a 3 year warranty.

Sometimes, the small things that mean the most to customers go unnoticed. I want you to know that your service was truly meaningful to my husband. Those extra efforts, going out of your way without being asked, make a lasting impact.

Always hold onto that character, Melissa; it will take you to many great places. Home Depot has a true gem…. someone with the ability to fulfill even small, unspoken wishes”

“Hello Sharon
This is the 3 cart full of returns guy
I just wanted to say I'm so satisfied how you took care of my returns so knowledgeable and so professional great customer service with a smile super good vibe and a busy bee .
Thanks so much . 100 thumbs up”

“I called the Flooring Department to order some custom blinds. Molly, the floor supervisor was terrific. She was very helpful, knowledgeable and started my custom design. She actually was looking after the customer and mentioned a promo that would start tomorrow. Talk about great customer service. Molly is definitely a keeper. Home Depot take notice and give her a raise!”

“After a dozen phone calls and emails to "Vissani", Galanz, Midea and Magic Chef appliance reps for broken freezer, the Team at Tustin Home Depot was able to help me out with an exchange. Went above the norm to provide great service. Do your research for this store brand.”

“Grissell, Eduard, Ralph, Marilyn, and Robert have supported me on my home renovations for years. I have nothing but praise for the friendly staff. They have assisted me in bathroom and kitchen remodels and are always gracious.”

“Prosource is wonderful! The staff is knowledgeable and friendly. Our rep Michael is always very helpful and a pleasure to work with, very quick to respond. The showroom is beautiful and well-organized, with a great selection of materials and styles. Highly recommend to anyone looking for quality flooring and outstanding customer service.”

“I recently visited the Garden Grove home Depot and to say I was sorely disappointed is the understatement of the year. I was greeted by a very nice young man as soon as I arrived. I believe his name was Tommy, Within seconds of my arrival after being greeted, I'm assuming a manager approached this young man who berated him terribly for not greeting me. I was in shock that a manager or whoever she was would speak to an employee this way! Especially for accusing him of not greeting me, when that was not the case! I was appalled to say the least. She never directly spoke to me or greeted me just ignored me while accusing an employee of false behavior. Very unprofessional. As the next day approached I returned to this home Depot to exchange an item. I walk in the entrance exchange my item and pick up a few more things. I see a young man walking around with a cart so I ask him for assistance, I requested his attention several times, I guess due to his music playing on a small speaker in the he cart he was pushing around he could not hear me! Come to find out to, his name was Jared. So frustrating. I returned to this page just to inform people who this actually was. I knew he was an employee by his orange apron. I get to the front of the store no one to help me check out but all the cashier's speaking Spanish to each other completely acting like we customers don't exist. Such a sad situation what had become of this Home Depot! Tommy is the only reason I will drive from Huntington Beach to shop here! Well done Tommy, Thank you for making me feel noticed and valued, maybe other employees can see your performance and take note!!! I appreciate your patience in not making me feel rushed and your expertise knowledge!I changed my two star rating to five and these are a reflection Tommy's customer service skills. I sure hope Tommy continues to be an employee of Home Depot,if for any reason I don't see Tommy to help me, honestly I can say I will not return to this exact Home Depot location! I hope you promote this young man! He deserves a least a pay raise!!!”

“Excellent Lowe's not only do they have all the hardware and lumber and stuff you need for your home improvement projects by the cash registers they sell a bunch of different snacks they sell gummy cinnamon bears there are times my wife sends me there just to get her those cuz she loves them lol helpful staff fast checkout options”

“Gladys gave me the best service on selecting a countertop. Ivan and his crew put everything in my truck even though I didn't ask them to. I tried to give him a tip they wouldn't even take it. I love this place!”

“Angelo and Maria are excellent in Customer support. Rate their excellent service as a 10!!! Angelo is in the garden center and goes the extra mile to make sure customers can find what they need. Maria is very cordial as well and cery helpful in the Customer service area. Always nice to shop at Lowes with such friendly service!”

“BETTER VALUE ! Ever since my wife and I landed in the USA over 16 years ago we've been bigger fans of Lowe's Home Improvement stores than The Home Depot stores. Lowe's are usually neater, bathrooms are upfront and have better choices in some areas particularly in the Garden Center. THE PRICES ARE BETTER ! During the heavy rain and gale force winds in Irvine recently some of our stuff on the back patio was damaged. A cute potted succulent arrangement which was a gift to my wife a couple of years ago from a former work colleague was chipped badly. I needed to find an identical size pot which looked similar to replace it. And I looked everywhere with no luck until I popped in here on Thursday....found it in 60 seconds. HOW'S THAT ! In fact I had a choice of 3 patterns all for under $10...my max spend. TOO EASY ! I took it home and did a succulent arrangement transplant and it looks even better now. Friendly service at the checkout. MY WIFE IS HAPPY !”

“I called them for help with a custom door. They were quick to respond, detailed with what they could do, and willing to expedite it to meet my timeframe. It was wonderful working with them. In the end, after modeling the door in the room, I decided to go with a standard in-stock door from a local supplier. But they were a pleasure to work with and when I need a custom door, this will be my first call.”