Founded in 1998 in Vancouver, Canada, lululemon has grown to become a global retailer of technical athletic apparel for yoga, running, and other active pursuits. The company's mission is to help people live longer, healthier, and more fun lives. While many customers now prefer the convenience of online shopping and curbside pickup, lululemon's brick-and-mortar stores continue to provide a valuable customer service experience. One standout example was the interaction between a customer and an employee named Alondra at the Cerritos Mall location. When the customer's uncle needed help finding a specific item for a funeral, Alondra went above and beyond, offering condolences and ensuring a smooth, effortless experience. Customers described Alondra as empathetic, understanding, professional, and warm - a great representation of lululemon's brand and character. Other reviews highlighted the impressive selection and sizing availability at lululemon's large store locations, with one shopper describing it as "heaven" for being able to try on items in person. The staff at these larger stores were also praised for their helpfulness, with employees often approaching customers to offer assistance. Specific employees like Amy and Lindsey were called out for their friendliness, approachability, and ability to provide genuine, pleasant shopping experiences. Overall, lululemon's combination of high-quality products and dedicated customer service has earned the brand a loyal following among active and wellness-minded consumers.
Such an amazing experience at this Lululemon location. The staff went above and beyond to help me with my wallet and keychain. I’m so grateful for their kindness and professionalism. Customer service like this truly makes a difference. Thank you so much!
November 2025
The manager here Amy is amazing! She went above and beyond to help me and I will definitely be returning.
June 2024
The staff are very friendly at this location! They helped my wife with the right fitting of yoga pants.
