Pottery Barn Teen offers a pleasant shopping experience with friendly and helpful staff. Customers appreciate the professionalism of the delivery team and the quality of the furniture. One reviewer noted a positive experience when ordering a loft bed and bedding, despite a delay with some items. Staff members are attentive, answering questions and assisting with orders, even when specific items are not available in-store. However, some customers have mentioned that the store is smaller than expected, and there have been issues with inaccurate stock levels leading to canceled items. Overall, Pottery Barn Teen is well-regarded for its customer service and a variety of products, including popular themed items like Harry Potter and Hello Kitty.
Surprisingly small store. But I suppose given that there are no Pottery Barn Teen stores in Los Angeles at all and it's good to see something. A mishmash of products.
October 2022
Dorothy provided great customer service. she patiently helped me to pick out furniture that I needed. I am very happy with the quality of my Pottery Barn pieces.
February 2021
The negative reviews seem to be for the online site (Pottery Barn/West Elm) and are probably warranted. This store itself is great - love their selection. Sonia is so helpful!
