SG Homecare, Inc. is a medical supply company that has received mixed reviews from its customers. While some customers have had positive experiences with the company, others have faced challenges with communication and reorders.
The positive reviews highlight the company's friendly and timely customer service. Customers have praised the quick delivery of medical equipment, such as shower chairs, walkers, and commodes, within 3 days of ordering. The staff has been described as helpful and responsive, and customers have appreciated the short wait times when contacting the company.
However, some customers have had a different experience. They have reported communication issues and difficulties with reordering supplies. One customer described the company as a "nightmare" and frustrating to work with, especially after their insurance switched to SG Homecare.
Despite these challenges, the company's staff has been recognized for their efforts to assist customers within the constraints of the broader healthcare system. Customers have acknowledged that the staff is dealing with the same frustrations as the patients and are doing their best to provide the necessary medical equipment and support.
Overall, SG Homecare, Inc. seems to be a company that is striving to provide quality customer service, but has room for improvement in areas such as communication and reorder processes. Customers have expressed a mix of positive and negative experiences, highlighting the complexities and challenges within the medical supply industry.
So far unimpressed. Called to get my new CPAP equipment and so far have been on hold for 20 minutes.
April 2026
I called about my wife’s durable medical equipment….. was on hold for 10 minutes each time…..
April 2026
Worst company ever. I mail in a CPAC mask. They said they never received it. I have severe copd. This company didn’t care it took six months just to get the CPAC machine. I’m at their mercy.
