Covina Volkswagen stands out for its exceptional customer service and knowledgeable staff. Customers consistently express satisfaction with their experiences at this dealership, particularly in the service department. Service advisors like Charlie Liautaud and Ruben Sandoval are noted for their professionalism and ability to explain complex issues clearly. Customers appreciate the thoroughness of the technicians, such as Rick Castro, who provide detailed vehicle inspections, ensuring that cars are well taken care of. The dealership offers a clean and comfortable waiting area, making visits pleasant. Many reviews highlight the quick turnaround for service, with some customers receiving their vehicles the very next day. The sales team, including staff members like Omar and Shawn Lujan, is praised for being helpful and informative, making the car buying experience straightforward and fair. Covina Volkswagen is recommended over competitors, with some customers sharing negative experiences from other local dealerships. The consistent theme across reviews is that Covina Volkswagen creates a welcoming atmosphere, where both sales and service are handled with care and expertise. With a history of helping customers find the perfect vehicle, Covina Volkswagen continues to uphold high standards in both service and sales, making it a preferred choice for Volkswagen drivers in the area.
Eddie, Ali and Shawn are excellent. Much better management now compared to before.
September 2024
I was stopping by to only visualize & test drive a car I was eyeing , but turns out I left with a brand new car that day. Thanks to their unmatched customer care & support.
July 2024
Ruben in the service department is one of the nicest most helpful people. He always goes above and beyond when answering questions and assisting with any trouble I have.
