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“A much smaller post office with only one worker in the front but you'll get the customer experience that is severely lacking at all the other nearby post offices. The postal worker today was amazing. She was very nice - explained everything with detail and patience when I had questions. This office is a little more out-of-the-way for me, but I'll be using it regularly.”
“I don't usually comment on places but I experienced my first male Karen moment. It was thrilling. So thrilling that I fumbled with my phone and only caught the last part as he did his walk of shame out of the door as everyone was left in silence. This man clomped up to the counter and the woman working, Phoung, kindly greeted him and asked him what he needed. The man cut her off and said, I DONT NEED YOU TO ASK ME ANYTHING. I DON'T NEED STAMPS. I JUST NEED YOU TO DO WHAT I ASK YOU TO!! He spoke to her like they were in the middle of a heated argument. This woman, mind you, had her scale to weigh packages malfunction, her computer decided that it didn't want to work anymore and had to restart it working ALL BY HERSELF on a Friday around lunchtime. She really wanted to do a good job so she managed to work it out while the line grew. If anyone reading this were spoken to the way he did you would've had to use all your God given strength not to go nuclear, hop over that counter and made him eat those words. I was on the side ready to say something but Phoung had it covered. She responded in kind with the addition of respect saying, I just asked what you needed so there wouldn't be any misunderstandings!! Then SHE apologized for the miscommunication for reasons unknown. Be kind people or you might just run into someone who will give it right back to you. Thanks Phoung!”
“I don't usually call USPS locations stunning, but I've multiple times been pleasantly surprised by how kind, helpful, and patient the staff here is. I've been to many USPS, and had to write many unkind reviews to warn others of what to expect, but here, I can only assure fellow reader that you will be repeated with respect and care no matter your state of hair in disarray and permanent Covid pajama uniform.”
“As of 7/1/2023 these are the Hours of Operation at 11135 San Pablo Avenue. Having evening access to the lobby on a Saturday was / is super helpful - including the sizable drop box that fits up to a Flat Rate Medium Box #2.”
10AM - 1PM 2 - 4PM
310 Crawford Way, American Canyon
Post Offices
“I came here to get a new PO Box, & change my address! Carolina was very friendly, professional, kind and helpful! Always feels great to get excellent 5 star service anywhere! Well done Carolina! Thank you very much!!!”
“Amazing customer service! Donovan And Erika are the best, they are very friendly and are nice always patient with customers. Five stars ! Highly recommend this place.”
“I am not a sending packages at usps savvy. I’d like to thank the gentleman working on front.He helped even when he had a long line.Your patience and professionalism is admirable.Thank you for your help!”
“Great location with great hours never busy and staff always friendly and welcoming. They will help you with anything and they are opened on Saturday until 2:30pm with a huge lobby plenty of shipping supples and counters to wrap or write something.”
“I have never had a bad experience at this location. The clerks have always been friendly and helpful. In fact I applaud them for working in such a challenging environment. Lack of leadership, at the top, (De Joy), covid, lack of employees, and long hours, have made a very difficult working situation for these people. I think them for their perseverance.”
8:30AM - 5PM
290 E L St, Benicia
Post Offices
“Just had a knock on the door from our postman Steve. The post office found a package that should have been delivered tonight. He brought it to our home at 8 PM. He delivered our mail at 5. I think he was probably at home and he delivered it after hours. Thank you for going above what you needed to do. We live on Dundee.”
“Not sure why this place has bad reviews. As far as US Post Office's go -- this is one of the best. I have a small business and I drop packages here at least three times a week and they are always beyond friendly. I'm a big fan.”
“I have been remiss not writing this review. This is my local PO, and they rock the system with competence and patience! Just the best of USPS. Thank you for your hard work, and helping the public more than we realize.”
“Until I lived elsewhere for a short time, I never thought about how much I rely on the excellent customer service provided by the women at my local post office. Put your feelings for the USPS aside and consider how well they help people, against all odds. Their equipment is not the best, the facilities are small, and yet people of all ages and backgrounds go there because they know they will be treated with respect and all of their questions will get answered. They are not in a rush, so if you need ultra fast service go elsewhere. But if you visit you will get excellent service so consistently that you will become their fan. That's why I decided to write this review.”
8AM - 12:30PM
11245 San Pablo Ave, El Cerrito
Post Offices
“So I've been having a hard time getting my new passport as I have a special case of providing my citizenship since i'm a derived-citizen. I've been to the Concord Post office about 5 times and none of the staff there were helpful at all! They kept requesting documents that I already had, and said my expired green card was invalid? But doing research I'm actually able to use my card as proof- Now we then went to the post office here in Martinez since it was closer, and the experience was so much different than in Concord. Staff was kind and helpful, they actually knew about my special case and knew the rules, saying indeed my documents were all validated. It was all done in less than 10min. ! The person who helped us was named Reya and she was the absolute sweetest. She pretty much guided us through the entire process, so it was wonderful experience.”
“I use this post office a few times a year. The line moves slow like every other usps office I have ever been in. I think it is because they are understaffed and over worked. This would generally cause employees to not be happy. I find the staff here pleasant.”
“I went to inquire about passport renewal today and the Postal Clerk her name is Purita if I heard it right.... very is very nice, she quickly help me right away, took my pictures right then and there and in no time my passport renewal application is done.”
10AM - 5PM
4180 Lakeside Dr, San Pablo
Post Offices
“My package was delivered. The key to the package locker was in my mailbox, but it was bent and I couldn't get the package locker open. I called the Hilltop Carrier Annex. A person answered the phone immediately and got in touch with the mail carrier for me. The mail carrier offered to meet me at the package locker in 20 minutes. Meanwhile my husband came home and got the key to work. He brought the package into the house. I called the Annex back, got the same lady on the phone and was able to tell them the problem was solved. I thanked them for the terrific response and service. And I'm saying THANKS again, here!”
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“One of the few post offices I went when I felt they were diligent and fast. No queues, no hassle, .... They keep putting some of my mail into my neighbor, though. But besides that, no problem whatsoever. There is also a big enough parking.”