JD Sports is a popular sportswear and footwear retailer that offers a wide range of products, including shoes from top brands like Nike and Adidas. Customers have had mixed experiences with the store, with some praising the exceptional customer service and product selection, while others have encountered issues with product quality and staff communication. One customer had a positive experience when they needed to exchange a pair of shoes they had ordered online. The store manager, Lily, at the Westfield shopping area location, was described as "awesome" and "extremely friendly and helpful" in resolving the issue and providing a discount. Another customer was impressed by the store's ability to cater to their child's comically large shoe size and the convenience of being able to exchange brands if needed. However, not all experiences have been as positive. One customer was disappointed when a pair of Nike shoes they had purchased started causing foot pain after just two weeks of use, and the store was unable to assist them as the shoes were considered "worn out." Another customer had a frustrating encounter with the staff, where one employee made a mistake during the checkout process, and it took two managers to resolve the issue. Despite these mixed reviews, JD Sports is generally regarded as a reliable and convenient option for sportswear and footwear, with many customers returning to the store for their regular shopping needs.
Today, we bought our Hoka shoes from this store, they were so helpful, professional and fast
February 2026
Great customer service Shayne very excellent as far as helping customers very good as far as speaking clearly and taking the initiative to help customers 10 Stars
May 2025
Came to JDs for the first time. They had a nice collection of shoes but their customer service was the reason I will be back! Thank you to the cashier Shane for really helping me and my girl find what we were looking for and taking his time to do so. We will be back soon!
