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“Rosaline was so helpful and professional in caring for all my jewelry repair needs. She really took the time to ensure everything would fit perfectly and be ready when I needed it.”
“Gustavo and Kristtel at Kay Jewelers at Serramonte Center provided my husband and me such exceptional service. They are truly professionals in every sense of the word. They know their craft, and provided the best customer service we have ever experienced at a Kay Jewelers. Gustavo took his time with us, and truly cared to understand what I was looking for. Thank you so much, Gustavo!! We are so grateful and would recommend this location, and Gustavo and Kristtel to anyone looking for a special piece of jewelry.”
“I went in for my first piercing and I was nervous about it. Luckily, Sophia was extremely professional, answered all my questions, and made the process relatively painless. I’d definitely come back again if I wanted another piercing”
“Today 03/06/26 at 8:00 pm the girl who helped me was excellent, very sweet and kind. I was really nervous because my ear piercings had closed, but she made me feel comfortable and safe. I 100% recommend this place for such a pleasant experience. If you read this, thank you! ?”
“This expansive mall offers a fantastic variety of stores and entertainment options for everyone. From popular retail chains to specialty boutiques, you'll find everything you need and more.The layout of the mall is well-designed, making it easy to navigate and explore the different sections. It's clean, well-maintained, and has a welcoming atmosphere.The dining options are diverse, with a plethora of restaurants and eateries to choose from. Whether you're in the mood for fast food, a casual meal, or a fine dining experience, Serramonte has you covered.Parking is ample and convenient, so you won't have to worry about finding a spot during busy hours.”
“I did more than 3 times purchase !
Designs are just fantastic and quality + Customer service 10of the 10 .
Definitely my favorite Jawerly ever ❤️”
“S&L Jewelry in Serramonte Mall have been my go to Jewelry collections of all great quality Precious Stones, Gold, Jades, Diamonds, Watches for Men & Women. Great Customer Service and Quality Assurance you get the best price. S&L will also repair, size, adjust all by their Jewelry Guy on sight. S&L is a EXCELLENT Jewelry Store!!! ⭐️⭐️⭐️⭐️⭐️”
“I had a fantastic experience at the Jewelry Diamond Expo! I wanted a special necklace for my daughter's 18th birthday, but I was worried about timing. Faizia was absolutely amazing—she went above and beyond to expedite the necklace order, ensuring it was ready just in time for the big day.”
“Finally, I had 5-star service. This was the first time I was treated well and professionally at this store. And to my surprise, she was from Brazil, which made me feel proud because she made me feel like Pandora appreciates having me as a customer. All my previous experiences at this store were horrible. I felt judged by my appearance, maybe, and I was treated very poorly. It was different with Thaís. I had already bought more than $10,000 worth of bracelets, and I found out from her that I was not actually registered to receive discounts on future purchases. I had never received a single discount, which surprised Thaís, who was very attentive to ensuring that I had this benefit. She also offered to clean my bracelets. I thought she was just being nice since no one had ever offered this before, and she said that it was one of the procedures offered by the store. I thought it was really cool to know. At one point, she asked her manager for help to get a bracelet from the safe, and her manager didn't even look me in the eye or greet me. It reminded me of the poor service I've always received at this store. But in the end, after I made the purchase, she was kinder to me. Now I am very happy and satisfied with yet another bracelet for my collection.”
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“I had such a great experience at Valliani Jewelry. What stood out immediately was the leadership in the store. The supervisor has created an environment that’s both fun and respectful — and honestly, that balance is rare. In many places, supervisors are either too lax (which leads to careless service) or too strict (which makes staff feel stiff and robotic). Here, it’s right in the middle. The team feels confident, professional, and genuinely happy to help.
Their approach to selling is also refreshing. They don’t just push products to make a sale. They really pay attention to what you’re looking for, make thoughtful suggestions, and treat you like you matter — not like a transaction. You actually feel special and taken care of.
At one point, a piece of an earring I was trying dropped. Instead of reacting with suspicion or awkwardness, they calmly helped me look for it and handled the situation with total grace. That told me a lot about their professionalism and trust in their customers.
Even with many people in the store, they manage to attend to everyone without making anyone feel ignored. Somehow the experience is so smooth and pleasant that you almost forget about the price tags… which is dangerous in the best way. ?
Highly recommend!”