Travis Credit Union is a community-minded financial institution known for its friendly and helpful staff. Customers often praise the personable tellers, loan officers, and customer service team for their great communication and willingness to assist with various needs, including last-minute requests and complex situations like power of attorney. Many customers have had positive experiences with loans, such as car financing, citing low-interest rates and smooth processes, with issues usually only arising from user errors or external banking problems that the credit union works quickly to resolve. The bank offers solid online banking and a user-friendly app, making banking convenient for members. Several reviews highlight the welcoming, attractive offices and convenient locations. While the overall service is highly valued, some suggestions for improvement include reducing hold times on the main phone number and enhancing communication methods, such as email formatting and parking accessibility. Customers also appreciate the credit union’s community focus and the sense of trust built over years of banking. Despite minor drawbacks, Travis Credit Union is regarded as a good, reliable choice for local banking needs, combining personal service with the resources of a larger institution.
Been with Travis for a car loan twice. My interest rate is low. Never have a problem unless its my fault. Computers and I have issues! But never a problem with the bank!
October 2023
The tellers, customer service, loan officers are extremely personable and helpful Great communication, Travis cu worked with me to help me where my greatest need was at the time. Thank you Travis cu and team players
July 2023
They helped me out last minute with a POA I had for my dad's bank. Squeezed me in when they didn't have to. Great bank to work with
