Downey Federal Credit Union is highly valued by its members for providing personalized and supportive service. Many customers highlight the helpfulness of staff members like Monica Perez and Alex, who are praised for their knowledge, patience, and willingness to assist with various financial needs. Members appreciate how easily they can open accounts, apply for loans, and get guidance through the process, often with quick approval times. The credit union offers competitive rates, such as a 5.25% CD for ten months, and is known for its community involvement, including events for children and partnerships with local churches to support those in need. Customers feel confident in the safety of the location, which is situated in a safe part of the city, with parking available nearby. Although some mention minor issues like difficulty logging in or limited ATM options, these are outweighed by the positive experiences with staff and the sense of community. Members also value the credit union’s efforts to help during emergencies, such as when their primary institution was down. Overall, Downey Federal Credit Union is recognized for its excellent customer service, efficient processes, and commitment to community, making it a trusted financial partner for many.
Been doing business with DFCU since 1981 and they have always done great by me, especially Marisa.
May 2024
I have been at DFCU for over 10 years. They Have Been great. Today I can't get help! I tried to log in.. I went through the "forgot your password ordeal 2 times. They finally decide I am real. I had to put in my credentials. I ask the person to speak louder. They hung up!
February 2024
I'm still waiting for them to issue a refund on a claim I made a month ago,yes no one has called me or done any kind of update,I don't know if I still want to keep my business here.
