Firestone Complete Auto Care in Downey is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The staff is consistently described as friendly, helpful, knowledgeable, respectful, and excellent. They provide great customer service, go above and beyond for satisfaction, and treat customers very well, making them feel like part of a family. The team offers reliable and affordable auto care, does decent work, and provides great warranties. Customers report being taken care of expertly even without an appointment. However, a common note is that services can take a very long time, potentially all day. Many are loyal, long-term customers who highly recommend this location for its exceptional and honest care.
I had the need to fix my car immediately and it was fixed to my expectation. I received recommendations from the office staff and it really resolved all my problems. I didn't have an appointment for this visit but I was served to my satisfaction. I am very grateful.
August 2026
Came in for service on my EV Polestar. Noe was the service representative who looked over my vehicle and provided honest recommendations for the necessary repairs. I was there for about an hour. Great customer service, a clean facility, and excellent care for my vehicle.
August 2026
Melissa is the best! Very helpful and understanding! If she can be promoted please do! And don't lose her!
