10904 Downey Avenue, Downey CA 90241
“Recently, I returned to Martin Auto Color in Downey, California to ask for some help with touch-up paint that I had purchased at the store awhile ago. I was no longer able to open the small touch-up bottle and the paint inside had begun to dry out. Richard, the store manager, was extremely kind and helpful. He took the bottle to the back and, after several minutes, brought back my paint in a new bottle. He told me that he had added reducer and got rid of any dried paint that would not dissolve in the reducer. Throughout the entire time, Richard listened to my concerns and reassured me that he would do what he could to help me out. When I got home, the re-constituted paint worked wonderfully. Many thanks to a great paint store with a great manager.”
11700 Woodruff Avenue, Downey CA 90241
“I've worked with Diane and other Golden West employees and have only had very positive experiences with them all. Diane spent hours with me, helping to select the best fittings for my 2 new bathrooms and new kitchen which I renovated this year. If she didn't have something she found a work around. If something was available elsewhere, she made sure her price for the same item came in for less money. She lent me books, supplies and gave ready advice on do and don'ts. I highly recommend Golden West because of her excellence in all things service and the high quality of products offered.”
12056 Lakewood Boulevard, Downey CA 90242
“This hardware store has everything you need and more! The staff is super helpful and always ready with advice. I found some great tools for my home project and left feeling like a DIY pro!”
12010 Woodruff Ave A, Downey CA 90241
“Gustavo is the best he takes care of me so well. On the other hand today I got the worst customer service that I was about to take my business elsewhere. The only reason I wont take my business somewhere else is because of Gustavo and how he has treated me. Gustavo even remembered my last name and what I ordered. Ferguson better thank Gustavo for saving them customer/business. Sergio should go thru a customer service training course in my opinion. As a business owner myself I would never allow my employees to treat any customer as I was treated especially after spending thousands of dollars with ferguson in the past.”
7121 Firestone Boulevard, Downey CA 90241
“Went here today for the first time....had to go twice today actually...went in to buy some mulch and I was pleasantly surprised...the employees are very nice and they have a ton of products you just don't see at the other locations in the surrounding area...they actually have the best garden center IMO....but yeah this will be my new location”
7121 Firestone Boulevard, Downey CA 90241
“Norma in the gardening department provided exceptional service, demonstrating both helpfulness and patience. We hope that more Home Depot employees will emulate Norma's accessibility and courtesy.”
7121 Firestone Boulevard, Downey CA 90241
“I stopped by here to get a couple keys made. I had the pleasure of meeting Angel, an associate that works in the hardware department.While making my keys, I was able to speak with Angel about his duties at Home Depot. Angel initially started off as a maintenance staff member and kept hearing over the intercom, "associate in hardware." After continuously hearing that, Angel approached his manager about applying for that position. Fast forward several months, Angel is looking forward to celebrating his first year anniversary in working in the hardware department. His desire to assist people and ensure a safe shopping and work environment for others definitely warrants this review of his actions and abilities at the Home Depot.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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