The UPS Store in Duarte offers expert packing, shipping, printing, document finishing, a mailbox for all mail and packages, notary, shredding and faxing. It is locally owned and operated and here to help. The staff is very kind, helpful, courteous, polite, and professional. They provide great communication by email and phone and handle even the most difficult customers with patience, professionalism, and grace. They strike the perfect balance between warm, professional service and setting respectful boundaries. Customers visit for returns and to mail out packages, appreciating the helpful service. A note mentions that the hours of operation were incorrect online, which caused an issue. The store is located next to Smart & Final on Buena Vista and Huntington.
I love this UPS store. Everyone is so nice. Their customer service is amazing. It’s not an easy job dealing with customers with a variety of needs, especially returns. They are totally patient. The manager, who might be the owner, works really hard and makes sure things are running smoothly.
September 2025
I live nearby and come over quite often. Mike and his team are very friendly, enthusiastic, professional, and efficient. It's always a pleasure to meet them every time. Thank you Mike, keep great work.
September 2025
Staff was very kind and helpful with my belongings! Great communication by email/phone! I wish this UPS Store was in Agoura Hills so I could go here for all my shipping/packaging needs
