Verizon’s Duarte store, operated by Wireless Plus, Inc., is highly praised for its exceptional customer service. Founded in 1991, Wireless Plus has established itself as a leader in the indirect distribution channel for Verizon Wireless. Customers appreciate the professionalism and friendliness of the staff, including representatives like Jonathan R., Gabriel Flores, Angel, and Carlos. They are noted for their thorough knowledge of products and services, taking the time to explain options and assist with issues, such as data transfers and phone repairs. Reviews highlight a commitment to customer satisfaction, with the team working collaboratively to ensure a positive experience. Many recommend visiting this store for anyone considering a change in providers or needing assistance with their devices. Overall, the Duarte location stands out for its dedication to helping customers find the right solutions.
Great experience, Augusto was very helpful and nice. He was patient with us and helped us step by step also letting us know about any existing offers without pushing it. I recommend coming to this Verizon for a great experience. Him and the other staff are really nice.
June 2026
Melissa was very helpful, and made the upgrade process seamless.
November 2025
Thank you to Jonathan R for helping me and my family on getting the best deals with Verizon. We were able to trade in and upgrade our 6 year old phones basically free of charge. He was patient with us and guided us through the process.
