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February 2024 by V L.
Thank you to Somvangh Sybounheuang for answering my questions I was looking into a new financial institution that'll assist me. I banked with Bank of America and it's hard to get a live person on the phone he reassured me he is happy to assist and whenever I called in he has been very helpful.
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February 2024 by Theresa M.
We love banking with KPCU. If you have the opportunity to work with Christy Tran you will find that she has excellent customer service skills. She has been very pleasant to work with for our banking needs. If I could give more than a five star I would.
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February 2024 by Genieve B.
Christy Tran opened my account when i was ready to walk away from BoA. I had a monthly maintenance fee that I wasn't aware of and she gladly assisted me with waiving the fee & also advising me about direct deposit. She let me know the perks of having an account at a credit union, such as discounts to amusement parks and other fun things like discounted hotels because i like to travel, as well as not having to pay for over the counter checks when I need them. She also assisted me with online banking and it's been going smoothly for me as well as the zelle. When in doubt ask christy and she'll help you out.
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February 2024 by pHUONG T.
This review is long overdue. I am so pleased by the quality of service Sam and his team at Keypoint in Dublin provides. Sam always makes my experience easy and seamless. He displays a level of friendliness, helpfulness and knowledge that goes above and beyond my expectation. They have many member services to offer so I highly recommend you visit Sam for your banking needs!
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February 2024 by Connie C.
I have had the pleasure of working with Sam for a few years now. Sam has truly been a blessing to me! I would not have a car if it were not for Sam! The dealer that I purchased my car loan from put me in a horrible loan with terribly high interest; my credit would have been destroyed, and I would have never been able to pay that loan off. I am so grateful that I was referred to Sam through an acquaintance. Sam was able to get me approved to refinance the old car loan, and start a new loan with a much lower interest rate! I am forever grateful to Sam! If you are in the Dublin Tri-Valley area I highly recommend Keypoint and specifically Sam he is the best! He saved my credit and finances! I also consider Sam a friend. It is always a great experience to work with Sam!!!
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February 2024 by Annette N.
KeyPoint Credit Union is hands down a credit bank with exceptional customer service. Both my kids started their first debit card with KeyPoint so you know what that means. We are now constantly at the Dublin branch asking for help from accessing zelle, Venmo, Apple Pay , learning about excessive transfers they are our go to branch. Many thanks to Sam S. for always educating my kids with their account and always having a friendly smile as soon as we walk-in.
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February 2024 by Diane M.
I went to Keypoint to open a checking account. All of the staff at my Dublin branch are the most welcoming and helpful people I could wish for. I had Ken Nakamura help me with all the paperwork. He was very patient and answered all of my questions and concerns. He has a wonderful personality and made me feel at ease right away. Also I give him top credit for following up with me about a week later to make sure the checking account was working for me, and did I have any questions or problems. I was having trouble establishing a link between my other credit union and Keypoint so I could transfer funds. Ken helped me with that. Today, so few businesses think about the importance of follow-up that I was surprised when Ken reached out. Thank you!
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January 2024 by Evy T.
Christy Tran is great! She helped open my account, answered all my questions & concerns. I couldn't be happier with her service. Ty for providing excellent customer service & I plan on referring more new clients to her at this bank. Ty!
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January 2024 by Justin L.
I was approached by Christy Tran to open my kids savings account. She was very pleasant and friendly. She explained why it's better to bank with a credit union vs a regular bank and the benefits of it. She was very nice and informative which made me happy about coming in.
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December 2023 by Iris
This credit union is a great place for banking. Sam Sybounheuang knows what he's doing and very thorough with his work. Excellent customer service and definitely friendly environment.
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December 2023 by Tequila H.
Sam always provides exceptional customer service as well being very personable. He is my preferred financial service representative when I visit the branch.
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December 2023 by Warner Atalig
I'd like to give my appreciation to Sam! He's very responsive to whatever you need. He goes out of his way to make you feel special as a member of Key Point, whether it's 7am or 7pm, Sam's only a phone call away. I consulted with him about a car loan and he provided me with all the necessary information and gave good suggestions on how to appropriately approach things in my favor. It's hard to find somebody who genuinely cares and always looks out for your interests like him, Sam's the man.
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December 2023 by Anjaneya Sinha
Had an extremely enjoyable and pleasant experience working with Kenneth Nakamura (Ken) for an auto loan. He made the process very smooth and was able to turn things around very quickly to get my loan application completed and approved all within less than 24 hours.He has a very calm demeanor and was very professional and patient with my last minute request to add KeyPoint credit union as my financier for my car. Highly recommend Ken for any of your loan requirements.
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December 2023 by Keanu Karsevar
Sam was super helpful when I came in to open a new checking account with Keypoint. Made the process very smooth and simple and had me set up in minutes. Currently he's helping me with car payment fees and I couldn't thank him enough. Highly recommend Sam at Keypoint Credit Union!
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December 2023 by Vue150
Sam was very helpful when I first came in to open an account. He greeted me with a bright smile and was super funny, smart, and knows what he’s doing. He was able to do help me with ease and helped me fully understand my account in details. Thank you Sam for everything you helped me with!
