Patelco Credit Union is a full-service, not-for-profit financial institution serving communities across Northern California, including the Bay Area, Sacramento, and San Jose. With over 37 branches and more than 400,000 members, it manages more than $8 billion in assets, making it one of the largest credit unions in the nation. The organization offers convenient services similar to big banks but with better rates, fewer fees, and personalized, attentive service. Members frequently praise the friendly and professional staff, especially highlighting employees like Karmela, who provides knowledgeable and trustful assistance, and Susan Muya, recognized for her customer-oriented approach. Many appreciate the quick and easy process for various services, including loans, account renewals, and notary needs. The customer service is often described as exceptional, with staff making efforts to ensure members feel comfortable and valued—greeting by name, offering water, and going above standard procedures. Patelco actively engages with its communities through volunteering, donations, and events. The staff's dedication to personalized service and their willingness to assist beyond expectations set Patelco apart from other local credit unions. Overall, members feel confident in the institution’s stability, its member-focused approach, and the genuine care shown by its employees, making Patelco a trusted financial partner in Northern California.
First time to their HQ, great place to be in, super nice people, greta coffee!
February 2024
I had an appointment with Susan Muya today to get notary services and am so thankful again for all her help. She did that also last year when I had a similar need. She is truly a customer-service oriented person!
January 2024
Karmela and Jamina were amazing! I came in to talk about auto loans for a future refinance and they answered all my questions! I will definitely recommend others to patelco because of these 2!
