PetSmart is a large, well-stocked pet supply store offering a wide variety of products for dogs, cats, fish, reptiles, and small animals. Many customers report that the staff is friendly, helpful, and willing to answer questions, contributing to a positive experience. The store's return policy is noted as very liberal. However, experiences can vary. Some customers express frustration with the grooming services, citing last-minute cancellations and unprofessional behavior, despite acknowledging the grooming work itself is good. Others find some product prices high compared to other stores and note that popular items can be out of stock. Long checkout lines due to insufficient cashiers are also mentioned as a recurring issue. While many visits are trouble-free, the quality of service appears to depend heavily on the specific staff and department.
Good for all pst needs, grooming, feeding and medical
June 2025
I recently purchased some cat treats here and had a great experience thanks to Carson. He was incredibly helpful and made sure customers were aware of the 5x points rewards promotion. His friendly and charismatic demeanor really stood out. It's always a pleasure to shop somewhere that has such upbeat and attentive staff!
February 2024
Petsmart is always 5 stars. The staff are always willing to help and answer any questions. The store is very well stocked and products are priced competitive.
