Best Buy provides a convenient and friendly shopping experience with helpful staff across many departments. Customers report good prices and a smooth pickup process when ordering through the app. The store is often busy, but the employees work hard and handle their departments well. The Geek Squad is noted for being very helpful, computer savvy, and efficient, with specific praise for assistance with computers, peripherals, and installing phone screen protectors quickly. The car installation services also receive positive mentions for completing complex audio and navigation system upgrades. In the TV section, staff are highlighted for their amazing customer service, deep product knowledge, and for taking time to help customers find the perfect item while ensuring savings. Overall, the staff is described as wonderful, very knowledgeable, and going out of their way to help, making for a great experience that encourages customers to return.
Went in for an iPhone upgrade and Johnny from the mobile area was so attentive and informative about the phones. He was very patient and answered all my questions. Great customer service.
March 2026
Not too bad, kinda long wait in electronics for no line but plethora of cashiers 🤦🏾♀️🤷🏾♀️
March 2026
Everyone here was very, very helpful. From the cell phone section, to video games, and finally the car audio installation bay. I plan to return when new phones come out and to have my car audio upgraded.
